Practice Review Administrator

2 weeks ago

Calgary, Canada Real Estate Council of Alberta Full time

**The opportunity**
Are you an experienced administrative professional with a track record of providing exceptional customer service and advice to clients and stakeholders? Do you enjoy supporting a team and facilitating the collection and compilation of various forms of information? RECA is looking for an administrative expert with exceptional communication and organization skills to provide unit support to the Practice Review team. The Practice Review Administrator is a proactive self-starter ready to respond and assist brokers and licensees on industry standards related to accounting reports and the administrative process of practice reviews.

The Practice Review Administrator is the first point of contact with industry stakeholders. They play a critical role in ensuring relationships with licensees and other industry professionals are cultivated and maintained. Excellent relationship management skills and the ability to communicate in a consistent, professional manner are critical to the success of this role. This role also requires the ability to gather, analyze, and maintain records to ensure compliance and maintenance of industry standards.

Our employees enjoy a dynamic hybrid work environment, with an emphasis on professional growth and work/life balance. This permanent, full-time position offers a competitive salary, plus a comprehensive benefits package that includes a group health insurance plan, 3 weeks’ vacation, a health spending account, wellness spending account, and employer matching RRSP plan.

**Role & responsibilities**
- monitor, coordinate, and follow up on licensee brokerage year-end activities and reporting requirements
- issue filing reminders at specified intervals to ensure compliance
- maintain accurate records in the accountants’ registration system
- issue MyRECA login information to authorized users
- receive and process accounting reports using our customer relationship management (CRM) system
- conduct a cursory evaluation of accountant reports to ensure compliance
- proactively follow up with brokers and accountants regarding late or outstanding accounting reports
- investigate the circumstances behind delays
- respond promptly to broker and accountant requests for information related to practice reviews
- administer the Working Alone register, ensuring compliance with regulations of the _Occupational Health & Safety Act_
- process preliminary background checks on brokers and brokerages
- administer post-review questionnaires to brokers to gather quality and performance information on the practice review process
- track and compile questionnaire data
- inform the Practice Review Manager of deficiencies or non-compliance issues
- prepare correspondence as required by the Practice Review Manager or the Registrar
- prepare minutes of unit meetings
- process incoming and outgoing mail efficiently
- assist in the preparation of quarterly reports for RECA’s Board of Directors
- maintain the job’s procedures manual
- assist the Investigations unit in pre-investigation research (public record searches, consumer calls), as well as other administrative duties
- assist the Practice Review Manager with assigned projects as needed

**Skills & qualifications**
- high school diploma or equivalent is required
- a minimum of 2 years administrative experience and a post-secondary certificate or diploma in business administration, or an equivalent combination
- experience working in a in a Microsoft 365 environment, particularly in Outlook, Excel, and Word
- prior experience in the real estate, condominium management, or mortgage brokerage industries is considered an asset

**Other required qualifications include**
- excellent communication skills (written and verbal)
- strong attention to detail and organizational skills
- effective collaboration and relationship-building skills within and outside the Practice Review unit
- familiarity with CRM systems and financial reporting processes is desirable
- ability to work independently and take initiative while contributing to a team environment
- exceptional customer service skills
- ability to work with individuals from varied experiences and backgrounds

**How to apply**

**About us**
The Real Estate Council of Alberta (RECA) licenses and regulates real estate agents, mortgage brokers, property managers, and condominium managers to enhance consumer protection.

Under the _Real Estate Act,_ RECA’s mandate is to:

- protect consumers
- protect against, investigate, detect, and suppress fraud as it relates to the business of licensees
- set and enforce standards of conduct for licensees and the business of licensees to promote the integrity of, and confidence in, the industry
- to provide services that promote regulatory compliance by licensees

As the governing body, we are guided by our commitment to integrity, professionalism, mutual respect, transparency, collaboration, and communication. Please visit reca.ca for more information.

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