Bilingual(French/english)technical Customer Service

3 weeks ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team. As a Bilingual (French/English) Technical Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
The Bilingual (French/English) Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

**Responsibilities**:

- Bilingual Technical Customer Service Representative support keeps French and English users informed about their escalations/incident’s status at agreed intervals
- Work on project teams to support other departments and install needs
- Monitor and respond to Helpdesk Tickets for our clients
- Escalate critical issues to other tiers or managers, as needed
- Keeps users informed about their escalations/incident’s status at agreed intervals
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead
- Travel required (25% - 1 week/month to Canada and the US)
- Proof of Covid - 19 vaccination required

**Qualifications**:

- Excellent communication skills in both French and English.
- High School Diploma required, relevant certification or post-secondary diploma preferred
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Previous experience working with Networks (TCP/IP), Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Previous experience in a call centre environment is an asset
- Previous customer service or dealership experience will be considered an asset
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Willingness to commitment to an ongoing system of education and cross-training

**What we offer**:

- Exciting work environment and product
- Full technical support and training
- Full time permanent role
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary $55,000k/yr. - 60,000k/y)
- Great referral bonus
- Staff discounts with GM, Dell, and more
- Growth opportunities

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