Bilingual Service Desk Analyst

3 weeks ago

Calgary, Canada Alquemy Search & Consulting Full time

BILINGUAL SERVICE DESK ANALYST


Our Calgary based client is seeking a Bilingual Service Desk Analyst to join their team. Must be fluent in both French and English.


RESPONSIBILITIES:

  • Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals
  • Provide deskside support for calls that cannot be resolved over the telephone or via remote management
  • Log all user interactions (incoming and outgoing) into call-management system
  • Establish a course of action to correct issues, provide information to users
  • Deliver the highest quality of customer service to the users within service levels
  • Participate in the creation and ongoing maintenance of a knowledge base on technical issues


EXPERIENCE:

  • A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
  • A minimum of three (3) years of demonstrated customer service experience
  • Bilingual - French and English


Contract until December 31, 2025

Rate: $35-$40/hour for an Incorporated consultant

100% in office (Calgary)


If you’re interested, please reply with a copy of your updated CV.

I will be in contact quickly to discuss additional info and next steps.


I hope to hear from you soon.

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