Customer Service Representative-Remote
1 week ago
Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions courants concernant les produits et/ou services du client. (Les anciens combattants sont encouragés à postuler.)
Job Title:
Customer Service Representative-Remote (Bilingual: French / English)
* DOIT PARLER COURANTEMENT LE FRANÇAIS ET L'ANGLAIS *
* MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY *
DESCRIPTION D'EMPLOI
Le représentant du service à la clientèle – à domicile (travail à la maison) (bilingue : français / anglais) travaille à domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client.
CE QUE VOUS FEREZ DANS CE RÔLE
En tant que représentant du service client travaillant à domicile, vous :
- Fournir un support client entrant à l'aide d'un guide de flux d'appels dans la langue préférée du client
- Aider les clients à résoudre les problèmes techniques de base
- Suivre, documenter et récupérer des informations dans des bases de données
- Maintenir une connaissance approfondie des produits et/ou services des clients
- Proposer des produits et/ou services supplémentaires
- Offrez des expériences client expertes… avec le sourire.
VOS QUALIFICATIONS
Les autres qualifications pour notre rôle de représentant du service client (à distance) comprennent:
- La capacité de parler couramment le français et l'anglais
- 1+ an d'expérience en service client
- Un diplôme d'études secondaires ou GED
- Un environnement calme et sans distraction pour travailler à la maison
- Maîtrise du multitâche rapide
- Désir d'apprendre de nouvelles technologies
- Solides compétences en navigation informatique et connaissance des ordinateurs
- Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests sur PC et Internet
- Internet haut débit (pas de sans fil/hotspots ni satellite) et un smartphone
QU'Y A-T-IL POUR VOUS
Dans ce rôle, vous bénéficierez également de:
- La fourchette de revenus cible est comprise entre 16 $ et 25 $ de l'heure, ce qui comprend un salaire de base et des incitations adaptées aux performances individuelles et de l'entreprise.
- Formation rémunérée et incitations basées sur les performances
- Opportunités lucratives de primes de parrainage des employés
- Régime enregistré d'épargne-retraite; Prise de force et congés payés; assurance médicale, dentaire et visuelle; et un programme complet d'aide aux employés (PAE)
- Programmes de santé et de bien-être avec des partenaires qualifiés pour vous aider à promouvoir une bonne santé
RÉIMAGINEZ LA MEILLEURE VERSION DE VOUS
Si tout cela vous semble être la prochaine étape idéale dans votre parcours professionnel, nous souhaitons avoir votre avis. Postulez dès aujourd'hui.
Location:
CAN, ON, Work-at-Home
Time Type:
Full time
Concentrix est un employeur garantissant l'égalité des chances.
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