Donor Relations Officer

3 months ago

Ottawa, Canada The Ottawa Mission Full time

**Core Purpose & Mission Statement**

**The Core Purpose **of the Ottawa Mission is to reflect Jesus’ love in serving the homeless, the hungry, and the lost.

**Our Mission **is to provide food, shelter, clothing and skills, and offer healing, faith and hope for building a wholesome life

**Vision & Values**

**Our Vision **is that all the hurting, hungry and lost in Ottawa find HOPE, HEALING & HOME

**Our Values are** Faith first, Excellence in All, Respect & Dignity

**Position Purpose**

**Major Responsibilities**

**Administrative Support**
- Oversees the printing and mailing of tax receipt s
- Responds to general requests and inquiries from the public
- Maintains filing system, records, databases, ensuring security of confidential materials
- Receives, tracks and stores office supplies, ensuring that basic supplies are always available
- Coordinates the maintenance of office equipment (i.e. Photocopier, folding machine, etc.)
- Processes, prioritizes and redirects incoming mail
- Provides administrative support ensuring effective and efficient office operations

**Database and Fundraising Support**
- Maintains the integrity of the Raiser’s Edge database, including creating and updating constituent information, data entries, reporting, queries and data clean up
- Sorts and opens incoming mail, and prepares/processes outgoing mail
- Processes donations received by mail, phone, online and other methods, in accordance with CRA regulations and in accordance with industry standards and best practices
- Ensures gift acknowledgement correspondence is sent out within 48 hours of receipt (this includes charitable receipts, thank you letters, acknowledgment letters, etc.)
- Triages processing and acknowledgement of “special gifts” as determined by gift amount, gift type, gift designation, or other criteria as established by the Manager
- Oversees donor cultivation, ensuring thank you calls are made regularly to new donors, top donors, monthly donors, lapsed donors, etc.
- Prepares written correspondence to serve and improve overall donor relations and donor fulfilment, including monthly donor correspondence, acknowledgement letters, business receipts, pledge reminders and other donor fulfilment correspondence
- Responds to donor requests and complaints in a timely manner (within 48 hours)
- Coordinates and tracks all donor complaints and reports to the Manager on a regular basis. Ensures that all complaints and requests that require urgent attention from donors are brought to the attention of the Manager
- Trains and assigns duties to temporary staff and volunteers in consultation with the Manager
- Contributes to the annual donor relations plan to provide high-quality interactions with donors to retain and foster long-term engagement
- Responsible for service delivery/fulfillment of the annual donor relations plan

**Public Relations Support**
- Assist with special functions and events as required

**Other Requirements**

**Education**
- High School Diploma
- College Diploma in Business Administration, HR Administration or Office Management considered an asset

**Experience**
- 3-5 years of experience in an office setting with progressively increasing responsibilities

**Qualifications**
- Effective communication skills with individuals at all levels of the organization
- Experience with writing correspondence as well as drafting and editing reports
- Demonstrated ability to work in a confidential capacity
- Self-starter with a strong customer service focus
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Good organizational, time management and prioritizing skills
- Ability to interpret and implement company policies and procedures
- High attention to detail in all areas of work
- Ability to work a flexible schedule (Occasional Evenings and Weekends)
- High level of personal integrity
- Bilingualism (French/English) is an asset
- Experience with Raiser’s Edge is an asset

**Working Conditions**
- Primarily office setting. (There is very limited ability to work from home in this position)
- Must work to, sometimes strident, deadlines, manage and respond to competing priorities
- Must work with mínimal supervision

**COVID-19 vaccination is a condition of employment.**

**We thank all applicants for their interest in The Ottawa Mission, however, due to the volume of resumés we receive, only those selected for interview will be contacted.**

**ACCOMMODATION IS AVAILABLE, UPON REQUEST, FOR ALL APPLICANTS WITH DISABILITIES**

**THE OTTAWA MISSION IS AN EQUAL OPPORTUNITY EMPLOYER**

**Job Types**: Full-time, Fixed term contract

**Salary**: $41,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

  • Donor Relations

    3 months ago

    Ottawa, Canada The Anglican Diocese of Ottawa Full time

    Join the Anglican Diocese of Ottawa in a pivotal role where your skills can truly make a difference. As our Donor Relations and Development Officer, you will play a central role in shaping our fundraising strategy and fostering meaningful relationships with our valued donors, volunteers, and partners. You will be the driving force behind securing crucial...

  • Donor Relations

    4 months ago

    Ottawa, Canada The Anglican Diocese of Ottawa Full time

    **About Us**: At the Anglican Diocese of Ottawa, we are dedicated to serving our community through various Community Ministries. Our mission is to provide safe spaces, support, and hope to those most vulnerable in our midst. Regardless of faith, race, gender, or orientation, we welcome and accept all individuals who seek our services. Together, we work to...

  • Donor Engagement Officer

    3 months ago

    Ottawa, Canada Carleton University Full time

    **Duties and Responsibilities**: Reporting to the Assistant Director, Donor Impact, the Donor Engagement Officer will craft the strategy for and oversee the implementation of donor experiences and engagement for Carleton University. Carleton has more than 10,000 annual and 1,000 assigned major and prospects and donors, and this role will focus on crafting...

  • Ottawa - Events and Donor Relations Coordinator

    4 months ago

    Ottawa, Canada Their Opportunity Full time

    Their Opportunity, a children's charity dedicated to providing access to sports programs for underserved youth, is seeking an enthusiastic and dedicated individual to join our team as an Events and Donor Relations Coordinator. In this role, you will have a primary focus on organizing and supporting fundraising events, building relationships within the Durham...

  • Donor Engagement Associate

    4 months ago

    Ottawa, Canada Queensway Carleton Hospital Full time

    **General Posting Information** **POSITION**: - Donor Engagement Associate**DEPARTMENT**: - Foundation**CONDITIONS**: - Full-time**HOURS**: - Approximately 75.0 Bi-weekly Hours**SHIFTS**: - Days- **WAGE RANGE**: - Scale Minimum Maximum- NONU $48,000/yr $62,000/yr**ABOUT QCH FOUNDATION** Queensway Carleton Hospital Foundation is the fundraising arm of...

  • Bilingual Donor Care Representative

    4 months ago

    Ottawa, Canada Canadian Cancer Society Full time

    **Job Title**:Bilingual Donor Care Representative** **(Donor Care, Inbound) **Employment Status**:Permanent, Full-Time Hybrid Work Model The posting can be based anywhere in Canada **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We...

  • Phlebotomist (Donor Care Specialist)

    3 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    About the RoleCanadian Blood Services is seeking a skilled Temporary Part-time Phlebotomist (Donor Care Specialist) to join our dynamic Donor Centre team.The Donor Centre team is responsible for collecting donor blood in a safe manner to enable safe products that save lives every day. In this role, you will perform phlebotomy in the collection process in...

  • Phlebotomist (Donor Care Specialist)

    3 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    About the RoleCanadian Blood Services is seeking a Temporary Part-time Phlebotomist (Donor Care Associate) to join our dynamic Donor Centre team.The Donor Centre team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day.In this role, you will perform phlebotomy in...

  • Donor Care Associate

    3 weeks ago

    Ottawa, Ontario, Canada Canadian Blood Services Full time

    About the RoleCanadian Blood Services is seeking a Temporary Part-time Phlebotomist (Donor Care Associate) to join our dynamic Donor Centre team.The Donor Centre team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day.In this role, you will perform phlebotomy in...

  • Donor Care Associate

    1 month ago

    Ottawa, Canada Canadian Blood Services Full time

    #INDCBS ​Job category: Laboratory and phlebotomy Job posting ID: 6388 ​Employment status: Temporary part-time Position's anticipated start date:  2024-09-23  Position's anticipated end date: 2025-09-23 Possible schedule/FTE: .3 Classification: BT OPSEU 5103 Salary/Rate of pay: 26.99 Application deadline: 2024-09-10  ...

  • Donor Care Associate

    1 month ago

    Ottawa, Canada Canadian Blood Services Full time

    #INDCBS​Job category: Laboratory and phlebotomyJob posting ID: 6388 ​Employment status: Temporary part-timePosition's anticipated start date: 2024-09-23 Position's anticipated end date: 2025-09-23 Possible schedule/FTE: .3  Classification: BT OPSEU 5103Salary/Rate of pay: 26.99 Application deadline: 2024-09-10 Application requirements:Your...

  • National Liaison Officer

    3 months ago

    Ottawa, Canada IOM Ottawa Full time

    **ORGANIZATIONAL CONTEXT AND SCOPE**: Under the direct supervision of the Chief of Mission (CoM), and in close collaboration with the Resource Mobilization Division, the Canadian Global Resettlement Manager, other Program Managers, as well as other IOM Offices and Country Offices, the incumbent will be responsible for supporting donor liaison activities in...

  • Senior Development Officer

    7 days ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our Advancement team as a Senior Development Officer. In this role, you will be responsible for managing a portfolio of donors and prospects, developing and implementing fundraising plans, and providing exceptional stewardship to our donors.Key ResponsibilitiesDevelop and manage...

  • Senior Development Officer

    1 week ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our Advancement team as a Senior Development Officer. In this role, you will be responsible for managing a portfolio of donors and prospects, developing and implementing fundraising plans, and providing exceptional stewardship to our donors.Key ResponsibilitiesDevelop and manage...

  • Database and Stewardship Officer

    4 months ago

    Ottawa, Canada Cornerstone Housing for Women Full time

    **MISSION STATEMENT** Cornerstone Housing for Women provides safe supportive housing and emergency shelter to vulnerably housed women and women experiencing homelessness in Ottawa. Cornerstone is committed to providing these services in a way that offers residents dignity and a sense of hope. At Cornerstone Housing for Women, you'll be proud of the work...

  • Senior Development Officer, Advancement

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the Role:We are seeking a highly skilled and experienced Senior Development Officer to join our Advancement team at the University of Ottawa. As a key member of our fundraising team, you will be responsible for developing and implementing fundraising plans to maximize revenue generation from individuals and organizations at the leadership- and...

  • Senior Development Officer, Advancement

    2 weeks ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the Role:We are seeking a highly skilled and experienced Senior Development Officer to join our Advancement team at the University of Ottawa. As a key member of our fundraising team, you will be responsible for developing and implementing fundraising plans to maximize revenue generation from individuals and organizations at the leadership- and...

  • Project Development Budget Officer

    2 days ago

    Ottawa, Ontario, Canada Farm Radio International Full time

    Job Title: Project Development Budget OfficerFarm Radio International is seeking a highly skilled Project Development Budget Officer to join our team. As a key member of our finance department, you will play a critical role in supporting the budgeting process for program development work, financial administration of project activities, and other financial...

  • Project Development Budget Officer

    2 days ago

    Ottawa, Ontario, Canada Farm Radio International Full time

    Job Title: Project Development Budget OfficerFarm Radio International is seeking a highly skilled Project Development Budget Officer to join our team. As a key member of our finance department, you will play a critical role in supporting the budgeting process for program development work, financial administration of project activities, and other financial...

  • Project Finance Officer

    3 months ago

    Ottawa, Canada Cuso International Full time

    **Location**: Ottawa, Ontario _(_Montreal and Toronto may be considered at the discretion of Cuso International on an exception basis)_ **Reports to**: Manager, Finance-Program & Compliance **Position type**: Permanent, Full time **Bargaining Unit Status**:Included **Classification**: Band 4 **Salary range**: CA$ 60,539 - $ 73,762 per annum **Language...