Bilingual Donor Care Representative

3 weeks ago

Ottawa, Canada Canadian Cancer Society Full time

**Job Title**:Bilingual Donor Care Representative** **(Donor Care, Inbound)

**Employment Status**:Permanent, Full-Time

Hybrid Work Model

The posting can be based anywhere in Canada

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference. Call 1-888-939-3333 or visit cancer.ca today.

**COME AS YOU ARE**

**JOB OVERVIEW**

Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you

**WHAT YOU’LL BE DOING**:

- Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
- Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools
- Meet or exceed monthly key performance targets including service level, revenue and call quality
- Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
- Demonstrate passion for Canadian Cancer’s Society’s mission
- Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.
- Other duties as assigned

**Health and Safety Responsibilities**:

- Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations
- Reviews and complies with the Health and Safety Policy

**Working Conditions**:

- Works closely & interacts with other Donor Services team members, however most work is completed independently
- Works under tight deadlines
- Works with confidential issues and data
- Involves significant computer & telephone use, often at the same time
- Requires a high degree of concentration to ensure accuracy of data entry

**Other**:

- Convenient full-time schedule working Monday to Friday 11am-7pm EST (However and earlier shift may be available at a later date).
- Liveable wage of $21.50 per hour to start.
- Paid sick time and generous vacation days.
- All equipment to complete the job will be provided.
- Career advancement opportunities within the team and organization.

**QUALIFICATIONS**:

- Ability to speak in French and English is required
- Completion of related post-secondary education, or equivalent combination of education and experience
- Highly developed customer service, communication, and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
- Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution
- Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
- Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
- Ability to work in a fast-paced, multi-tasking team environment
- Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

**WHAT YOU CAN EXPECT FROM US**:
**COURAGE UNITED CARING RIGOUR.**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

**HOW TO APPLY**:

- Please note that in keeping with the mandate of CCS to model and promote healthy_ lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Connect with us online

**LinkedIn** | **Facebook** | **Twitter** | **YouTube**

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**#LI-VL1**

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