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Customer Success Manager- North America

5 months ago

Montréal, Canada Audience Republic Full time

Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are fast growing technology startup in B2B SaaS, and have raised $12m in funding.

**What will you do?**
- You will be responsible for Customer Success for North America, and work with the Sales, Marketing & Product Team
- Ensure our customers are properly on-boarded and are getting value from our platform
- Regularly interact with our customers to ensure they are using & gaining value from our platform
- Responsible for measuring our NPS score, and driving it up over time
- Identify and track metrics around user engagement, to ensure we're driving user engagement up over time
- Pre-emptively identifying customers that are at risk of churn and doing something about it
- Identifying up-sell and cross sell opportunities and delivering against set renewal targets
- Assist customers launching marketing campaigns and ensuring they are using best practices

**You are someone who**
- Has at least 2 years experience in Customer Success for a SaaS company
- Has experience working in a startup environment
- Has experience in or a keen interest in the music or events industry
- we want someone who genuinely wants to help our customers
- Is in Canada with full working rights

**Why you will love it here**
- You will be part of building something BIG
- You’ll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energised.
- What you work on every day make a BIG IMPACT on the business and your role will be critical in the success of the company.
- Have the ability to contribute product ideas regardless of what team you are in.
- Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
- Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.