Customer Experience Representative

3 months ago

Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

**Please note**: This is a temporary position ending on or before October 31, 2025.
**Please note**: This posting will be used to fill multiple positions.
NAIT offers training and development opportunities to support professional growth for our staff and a welcoming and inclusive environment unrivaled in engagement and dynamism, and co-workers who are collaborative, respectful, and supportive.
**Key Responsibilities**:
Process sales and web orders in an efficient manner, modelling accuracy
Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
Support the process of receiving, counting, tagging, and organizing inventory and customer orders
Prepare merchandise for sale and assist in the promotion of products and specials
Replenish floor stock and keep Team Leads informed of product sell-through observations
Support the picking and fulfillment of web and special-order purchases
Enact loss-prevention strategies in order to support a secure shopping environment
**Skills & Abilities**:
Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
Excellent skills in customer service, communication, and teamwork
The ability to learn and follow established departmental guidelines and procedures
Comprehension of Microsoft Office Suite with strong computer skills
Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
Must be able to lift to 50 lbs and be able to stand for up to 6 hours a day

**Qualifications**:
Must have previous experience in a retail or customer service environment where focus was on providing an excellent customer experience
Point of Sale experience is necessary to be successful in the role
Being able to troubleshoot digital and technological issues is a plus
Completion of grade 12 or have an equivalent combination of experience and education
Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
Remuneration $16.34 - $21.69 per hour, plus 12% in lieu of stat holidays and vacation accrual.
This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.
Please submit a resume and cover letter to be considered for this opportunity.
About NAIT
We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.
NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.
LI-TH1 #LI-Onsite

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