Customer Experience Representative

3 months ago

Edmonton, Canada Indigo Full time

Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.
WHAT YOU'LL DO
Support the daily operations of the store, before or after the store closes (5AM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo's High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

**Qualifications**:
Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Additional Information
WELCOME HOME

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Customer Experience Representative

    2 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Customer Experience Representative

    2 months ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About SNDL SNDL is a public company whose shares are traded on the Nasdaq under the symbol "SNDL." SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis....

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Bluewave Energy Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada Cineplex Full time

    Job Summary:Cineplex is seeking a motivated and enthusiastic individual to join our team as a Customer Experience Representative. As a key member of our theatre team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our cinema.Key Responsibilities:Provide excellent customer service to...

  • Customer Experience Representative

    1 week ago

    Edmonton, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About Nova Cannabis Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis...

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and web orders, and supporting the receiving, counting, and organizing of inventory and customer orders.Key...

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and web orders, and supporting the receiving, counting, and organizing of inventory and customer orders.Key...

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and web orders, and supporting the receiving, counting, and organizing of inventory and customer orders.Key...

  • Customer Experience Representative

    4 weeks ago

    Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

    Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Retail Sales Associate, providing excellent customer service and supporting the sales process in a fast-paced retail environment. This is a casual position that includes a variety of shifts flexing between the hours of 8:30am and 5:30pm, including willingness...

  • Guest Experience Centre Consultant

    5 months ago

    Edmonton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Edmonton)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Customer Experience Center Representative

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Bilingual Customer Experience Representative

    5 months ago

    Edmonton, Canada Ennis Fabrics Full time

    Bilingual Customer Experience Representative (Full-time Remote - Work from Home) Languages Required: English & French Full time Hours: 9:00 AM MST - 5:30 PM MST - Monday - Friday (40 Hours per week) Location: Full-time remote - Work from Home Primary Responsibilities: (not in sequence of importance) Order Management: - Process orders accurately, advising...

  • Customer Experience Specialist

    2 months ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Edmonton, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience Specialist

    2 months ago

    Edmonton, Alberta, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Edmonton, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience Specialist

    4 weeks ago

    Edmonton, Alberta, Canada beBee Professionals Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at beBee Professionals. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving customer complaints in a timely and professional manner.Key...

  • Customer Experience Representative

    5 months ago

    Edmonton, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The CEC rep main responsibility is to provide an excellent customer experience to the customers according to Air Liquide Canada’s 3C’s of Customer Service and work as a team member in the Customer Experience Centre. In this capacity, he/she is responsible to respond to all customers inquiries (orders, general...