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Service Analyst, Learning

2 months ago

Toronto, Canada ONTARIO ASSOCIATION OF CHILDRENS AID SOCIETIES Full time

**Job Posting #**

1024

**Title**:
Service Analyst, Learning

**Classification**:
Professional

**Employment Duration**:
Contract/Secondment, Full-Time

**Salary Range**:
$83,522 - $ 104,442

**Location**:
Toronto, ON

The position of Service Analyst, Learning will support the work of the Practice Transformation Department by bringing a deep understanding of current and evolving child welfare practices. The position provides expert Child Welfare advice and guidance to various stakeholders within the Practice Transformation team, particularly service colleagues, instructional design and development specialists. The position will also collaborate with other key OACAS staff and partners to help identify Ontario child welfare sector service delivery needs to inform a sustainable learning and development strategy.

The role works with Instructional Design and Development Specialists in course design and establishing effective delivery methods, clarifying learning objectives and defining key takeaways, and developing clear and practical learning and/or knowledge translation materials. This position works to ensure that legislation, regulations and child welfare policies and practices are appropriately communicated to Children’s Aid Societies through training. The position influences colleagues by working through an equity and inclusion lens and bringing a keen awareness of the marginalities of communities often serviced by the Child Welfare sector, to help ensure that equity content is embedded in all facets of the Practice Transformation content and services. The position will engage with Children’s Aid Societies and Indigenous Child and Family Well-Being Agencies and provide knowledge and expertise to facilitate the work of OACAS departments and support planning and decision making within the organization.

**Duties and Responsibilities**
- Monitors and analyzes service and policy trends, activities and changes, including legislation, regulations, policies, and standards related to the child welfare sector and be able to clearly articulate these using both written and oral communication.
- Works with Instructional Design and Development Specialists in course design and establishing effective delivery methods.
- Clarifies learning objectives, assists in defining the key takeaways of learning opportunities, distills required learning content in such a way that information is easy to understand, seat time is reduced, and quality is not diminished.
- Contributes to the development of clear, concise, and practical learning and/or knowledge translation materials (e.g., facilitator speaking notes, eLearning slide and narration content, case scenarios, discussion questions, transfer of learning exercises and assessment questions) in collaboration with OACAS Instructional Design and Development Specialists.
- Provides, receives and works with colleagues to act on feedback to improve the quality of learning content and fill in gaps.
- Influences colleagues and content by working through an equity and inclusion lens and bringing a keen awareness of the marginalities of communities often serviced by the Child Welfare sector, to help ensure that equity practice principles are embedded in all facets of the Practice Transformation content and services.
- Supports members of the Practice Transformation team by building relationships with stakeholders including Indigenous partners to ensure Indigenous context and history are embedded in all learning courses, resources and practices.
- Conducts environmental scans; identifies and analyzes emerging issues and their impact and develops, assesses and recommends possible solutions.
- Analyzes and synthesizes data and information to determine its significance, impact and relevance to the Ontario child welfare sector and recommends how and to whom it should be communicated.
- Organizes and co-facilitates Community of Practice gatherings and other OACAS Learning facilitator meetings to foster regular opportunities for facilitators to share and learn from each other and OACAS.
- Works with OACAS Learning Facilitators and Instructional Design and Development Specialists to co-facilitate Facilitator Development courses.
- Supports stakeholders such as course facilitators and agency supervisors by providing expert advice and guidance, mentoring; developing information materials; responding to inquiries; delivering webinars or other information/training sessions; liaising with networks and committees.
- Facilitates consultations with member agencies, partners and stakeholders; obtains input and feedback; promotes understanding and cooperation; builds consensus.
- Seeks to understand marginalized voices to ensure that material and content that may have been historically oppressed can be shared and disseminated with team members.
- Participates in and supports OACAS advisory committees, interagency groups and networks; represents OACAS at various meetings as appropriate.
- Writes and/or

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