Service Desk Analyst

6 months ago

Toronto, Canada University Health Network Full time

**Job Posting**: #924207**
**Position**: Service Desk Analyst
**Department**: Information Management
**Status**: Permanent Full-Time
**Site**: The Michener Institute
**Salary**: $39,589 - $49,486 per annum
**Hours**:35 hours per week

The Michener Institute is Canada’s only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016 the Michener Institute integrated with University Health Network and has become the Michener Institute of Education at UHN. Offering full-time, part-time, and continuing education programs, The Michener Institute is committed to providing its students with Best Experience, Best Education. Through an innovative healthcare curriculum and an engaging learning environment, The Michener Institute prepares learners to become competent and highly skilled allied health professionals.

The Information Management, Digital Solutions Team has a spot to fill on their service desk and is looking for a Service Desk Analyst who has great customer service skills, is enthusiastic about computers and devices, and is eager to grow and learn with our team.

**Position Summary**

**Responsibilities**
- Serve as the first point of contact providing excellent customer service to individuals seeking technical assistance
- Perform initial troubleshooting to issues related to computer systems, software, and hardware
- Analyze and diagnose problems reported by individuals
- Provide technical assistance to incoming queries and issues through calls and tickets
- Take accountability to solve issues from start to finish.
- Answer helpdesk direct line and ticketing system, log related help requests, and route calls to appropriate team member
- Analyze, prioritize, and escalate requests
- Set up and configure equipment for use and perform proper installation of equipment, cables, operating system, and software
- Create, maintain, and update technical knowledge base and technical documentation
- Continuous learning of IM services and technologies used
- Ensure policies set in place by the Information Management team are maintained and abided by
- Identify and suggest possible improvements on procedures
- Pass on any feedback or suggestions to the appropriate internal team
- May be asked to occasionally work outside of normal working hours (i.e., weekends, evenings)
- Will be required to lift, unpack, and move equipment (i.e., desktop computers, monitors)

**Must Have Skills**
- Customer service oriented
- Excellent troubleshooting and problem-solving skills
- Strong verbal/written communication skills
- Proven ability to work independently
- Able to work cooperatively and collaborate with other team members
- Good understanding of computer systems and mobile devices
- Ability to troubleshoot and resolve basic technical issues
- Familiarity with Windows Operating Systems, Microsoft Office, and Active Directory
- Basic network skills, switches, cabling setup, TCP/IP, and LAN/WAN

**Qualifications**
- College diploma computer networking and technical support, computer programming, or a related field, or equivalent combination of education, certification, and experience.
- Certifications in ITIL, Microsoft, VMware, MS Azure, Cyber Security considered an asset
- Vaccines (COVID-19) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code_

**Qualified applicants are invited to submit a detailed resume and cover letter. Selection process may include skills **assessment**.**

**Closing Date: Until Filled**

The Michener Institute is publicly funded by the Ministry of health and is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

While we thank all applicants only those selected for an interview will be contacted.

  • Service Desk Analyst

    6 months ago

    Toronto, Canada AGF Management Limited Full time

    About the Team AGF’s Service Management team provides a strategic approach to the creation, delivery, support, and management of IT services to the firm. About the Role The Service Desk Analyst will support AGF’s enterprise Information Technology Service Management Program. Your Responsibilities- Act as AGF’s Service Desk lead and perform the...

  • Service Desk Analyst

    5 months ago

    Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...

  • Service Desk Analyst

    6 months ago

    Toronto, Canada CBI Health Full time

    **IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Service Desk Analyst

    5 months ago

    Toronto, Canada Stefanini, Inc Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. - Identify,...

  • Service Desk Analyst

    6 months ago

    Toronto, Canada AGF Management Limited Full time

    About AGF: Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range...

  • Technical Analyst

    2 weeks ago

    Toronto, Canada Hire Intellect Full time

    Job Title: Technical Analyst - Service DeskJob Type: Contract; Full-TimeLocation: Hybrid (Canada, Multiple Locations)About the Company:Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers,...

  • Service Desk Analyst

    5 months ago

    Toronto, Canada Stefanini Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: - Promote 'customer first' approach with all interactions. - Identify,...

  • Senior Business Analyst

    4 weeks ago

    Old Toronto, Canada ROSS Full time

    At ROSS, we help companies align their People Strategy with their business growth by providing remote or onsite HR and Recruitment solutions.Senior Business Analyst - Service Desk ExpertiseWe are seeking a Senior Business Analyst to set up large, enterprise level service desks internationally.The ideal candidate will have:Bachelor degree (or higher) in a...

  • Help Desk Analyst

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond to user inquiries and provide...

  • Service Desk Analyst II

    1 month ago

    Toronto, Ontario, Canada OnX Canada Full time

    Job Title: Service Desk Analyst IIJob Summary:This role is responsible for providing exceptional customer service and technical support for all business products supported out of the operations center. The successful candidate will be a catalyst for building the knowledge base and will act as a process escalation point for Analyst I resources.Key...

  • Senior Business Analyst, Help Desk/Service Desk

    4 weeks ago

    Old Toronto, Canada ROSS Full time

    Our client is a boutique consulting firm of top-notch Financial Services technology professionals.They have expert knowledge in the Capital Markets, Wealth & Investment Management, and Retail Banking sectors, offering their clients a winning combination of business and technical expertise.Their hands-on approach combines the rigor of business-driven...

  • Service Desk Analyst 1

    3 months ago

    Toronto, Canada City of Toronto Full time

    Your primary responsibilities as a Service Desk Analyst 1 will be varied. Specifically, you will: Perform first-level enterprise-wide support of Information Technology infrastructure, including incidents and service requests for all hardware and software. Provide effective client support to all City staff and first-call resolution, where possible, that...

  • Bilingual Service Desk Analyst

    6 months ago

    Toronto, Canada CBI Health Full time

    **Bilingual Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Bilingual Service Desk Analyst

    5 months ago

    Toronto, Canada CBI Health Full time

    **Bilingual IT Service Desk Analyst** CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and...

  • Service Desk Analyst

    4 weeks ago

    Toronto, Canada Give and Go Foods Full time

    Give & Go Prepared Foods Corp.is a proud member of the Mondelēz family. We are a leading, and growing, North American manufacturer of baked goods for over 30 years. If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic and team with deeply ingrained values of respect,...

  • Analyst, Service Desk

    6 months ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Service Desk Analyst

    5 months ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Service Desk Analyst Ii

    6 months ago

    Toronto, Canada altafiber Full time

    **Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...

  • Service Desk Analyst II

    3 weeks ago

    Toronto, Ontario, Ontario, Canada OnX Full time

    Job PurposeThis position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...

  • Service Desk Analyst

    5 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...