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Telenurse, Emergency Health Services Healthlink Bc

5 months ago

Vancouver, Canada PHSA Full time

**TeleNurse, Emergency Health Services**

HealthLink BC, BC Emergency Health Services (BCEHS)

Langley/ Burnaby, BC

**As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.**

Are you looking for a change? Have you been interested in learning more about Telenursing?

The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.

**What you’ll do**
- Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
- Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
- Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.
- Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
- Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
- Monitor call flow and contribute to achieving service targets and maintaining standards of care. Contribute to the service evaluation by collecting designated statistics; make recommendations for changes or enhancement to technology, navigation or resource acquisitions.
- Communicate operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.

**What you bring**
- Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM)
- Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.

You will have the ability to:

- Work in a fast paced, multi-faceted contact centre environment
- Communicate efficiently and effectively both verbally and in writing
- Demonstrate listening skills
- **Keyboard a minimum of 30 WPM**:

- Operate related equipment.
- Teach.
- Work as a member of a team.
- Work in a highly monitored work environment.
- Demonstrate analytical and problem-solving skills.
- Prioritize and organize work.
- Physically perform the duties of the position.

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

**Job Type**:Regular, Full-Time

**Wage**:$36.23 to $47.58 per hour

**Location**: Langley or Burnaby Office (Not Remote)

**Applications will be accepted until position is filled.**

**Hours of Work**: Rotating Days, Rotating Schedules

Requisition #: various lines

**What we do**

Healthlink BC (HLBC) operates as a branch of the Primary Care Division with the Ministry of Health.

Healthlink is a 24/7/365 telehealth platform that provides BC and Yukon residents access to non-emergency health information, health advice and assistance in navigating the provincial health care system. HLBC is composed of a multidisciplinary team of dietitians, qualified exercise professionals, health service navigators, pharmacists and registered nurses that deliver health information via telephone (8-1-1) and web (healthlinkbc.ca). To fulfill the fulfil