Bilingual Customer Service Representative

3 days ago


Laval, Canada Driven Brands Full time

Company:Driven Brands

We invite you to join us at Driven Brands

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

**JOB DESCRIPTION**:
**Titre du poste **:Agent, centre d’appel**:
**Sommaire du poste**:
**Sous la supervision du superviseur du centre d’appel, la personne titulaire du poste répond aux appels des assurés des compagnies partenaires.**:
**Tâches principales associées au poste**:

- **Répondre aux demandes de renseignements en lien avec les réclamations de vitres automobiles**:

- **Procéder aux différentes étapes pour la gestion des réclamations de bris de vitres via l’utilisation du portail de bris de vitres d’Uniban et autres systèmes**:

- **Fournir un service de haute qualité en évaluant et en répondant aux besoins des clients**:

- **Doit etre Bilingue**:
**Horaire de travail**:
**Lundi au vendredi : de 7h00 à 21h**:
**Samedi : de 8h à 17h**:
**Profil recherché**:
**Scolarité : DEC**:
**Expérience : 2 ans (service à la clientèle un atout)**:
**Excellentes compétences en communication
- français-anglais**:
**Être orienté service à la clientèle**:
**Avoir une bonne capacité d’apprentissage Axé sur le travail d’équipe**:
**Être orienté vers le détail et les résultats**:
**Logiciels utilisés : Word, Excel, Outlook et Internet (niveau 1)**:
**Environnement de travail : Travail à domicile (Temps plein et partiel)**:
**Efforts**:
**Concentration : Oui, lors de l’écoute des besoins des assurés**:
**Physique : Non**:
**Avantage**:

- **Salaire Très motivant à discuter durant l'entretien**
- **Assurance Collective : Oui**

**Job Title**: Agent, Call Center**:
**Job summary**:

- **Under the supervision of the call center supervisor, the incumbent answers calls from policyholders of partner companies.**:

- **Main tasks associated with the position**:
- **Respond to inquiries related to automotive glass claims**- **Proceed with the different steps for the management of window breakage claims via the use of the Uniban window breakage portal and other systems**- **Provide high quality service by assessing and responding to customer needs**

**Work hours**:

- **Monday to Friday: 7 a.m. to 9 p.m.**:

- **Saturday: 8 a.m. to 5 p.m.**:
**Education**:DEC**:
**Experience**:

- **2 years (customer service an asset)**:

- **Excellent communication skills
- French-English**:

- **Be customer service oriented**:

- **Have a good learning ability Focused on teamwork**:

- **Be detail oriented and results oriented**:

- **Software used: Word, Excel, Outlook and Internet (level 1)**:

- **Work environment: Work from home (Full and part time)**:
**Concentration**:Yes, when listening to the needs of policyholders**:
**Physical: No**:
**Advantages**:
- **Very motivating salary to be discussed during the interview**- **Group insurance: Yes**
***#DBHVOL



  • Laval, Canada Westlake Careers Full time

    **We build communities, let us build your career** **Why choose Westlake Pipe & Fittings?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Programs - Annual Incentive bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...


  • Laval, Canada Holman Full time

    Holman is currently looking for a **Bilingual Client Service Representative (Internally: Client Administrator) **in our **Laval** location. **What will you do?** - Develop and maintain strong relationship with assigned client portfolio (all B2B) - Responsible for the day-to-day management of client’s fleet - Provide vehicle recommendations & place vehicle...


  • Laval, Canada First aid central Full time

    **First aid central is seeking a customer service representative to join our team in Laval, QC.** As a customer service representative, you will be responsible for providing product and/or services information to customers. You will also be responsible for resolving customer complaints and inquiries. The target is to ensure excellent service standards,...


  • Laval, Canada John Brooks Company Limited Full time

    **Division**: Industrial - Spray **Office Location**: Laval, QC or Mississauga, ON (Hybrid work arrangement) **Languages Required**: French & English (fluency in both) We offer our employees competitive remuneration including base salary + incentive, competitive vacation plan, and a generous benefits package that includes Company Group RRSP with employer...


  • Laval, Canada Foss National Leasing Ltd. Full time

    **About Foss National**: Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers. We are...


  • Laval, Canada Kanner Comfort Distribution ULC Full time

    **Ecommerce Customer Service Representative - Role Overview**: **Ecommerce Customer Service Representative - Job Description**: As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, fully bilingual (English and French), both written...


  • Laval, Canada Nettoyage Krystal Clean Full time

    Join Our Award-Winning Team as a Customer Service/Sales Representative! Location: Laval, QC Position: Customer Service & Sales Representative Company: Nettoyage Krystal Clean, an Award-Winning Professional House Cleaning Service Are you a bilingual superstar (English & French) who thrives on helping people AND making money? Do you want to work for a...


  • Laval, Canada Nettoyage Krystal Clean Full time

    We are a proud, woman-owned small business offering residential cleaning services in Laval since 2012. As an award-winning company, recognized by Three Best Rated (2023 & 2024) and Choix du Consommateur (2024), we are dedicated to providing exceptional service to our growing clientele. We are looking for a motivated Customer Service Representative to help us...


  • Laval, Canada Talbot Marketing Inc Full time

    Gagnon Leveque is a leader in the Canadian promotional products industry. Gagnon Levesque is a division of Talbot. Talbot has stood the test of time because we continue to invest, innovate and bring value to our customers and to the promotional product marketplace. Talbot is one of the largest providers of promotional products and corporate apparel in...


  • Laval, Canada John Brooks Company Full time

    John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada. We have been in business for over 80 years and are committed to providing our customers with a diverse selection of engineered products and innovative system designs. For more...


  • Laval, Canada John Brooks Company Full time

    **Division**: Industrial - Pump **Office Location**: Laval, QC (Hybrid work arrangement) **Languages Required**: French & English (fluency in both) **WHAT DO WE DO?** We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets...


  • Laval, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • Laval, Canada Holman Full time

    **Holman is a global automotive leader that serves both commercial and consumer clients**_The Holman Way_** by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the...


  • Laval, Canada AIM Kenny U-Pull Full time

    Company Description - ** 2 weeks of paid vacation;**: - Full group insurance plan; - Group RRSP with matching employer contribution; - Central location, close to many services; - Easily accessible by public Transit. - Exceptional advancement opportunities; - ** Referral program ($500/referral);**: - Exclusive employee discounts on parts at any Kenny...


  • Laval, Canada AIM Kenny U-Pull Full time

    **Company Description** What we can do for you: - ** Eligible for paid vacation from the first day;**: - Comprehensive **group insurance** plan; - ** Telemedicine **(access to a doctor 24/7); - ** Group RRSP** with employer matching contribution; - Employee Assistance Program (EAP); - ** Central location**, close to many services; - ** Easily accessible**...


  • Laval, Canada Armstrongs Full time

    Armstrong's Monitoring Centers is seeking a driven and collaborative Bilingual Dealer Care Representative to join our team. You will be responsible for being the liaison between us and our clients also known as alarm ‘dealers’. You will assist the dealers with successfully understanding and using all of Armstrong's processes, tools and products and...


  • Laval, Canada Scotiabank Full time

    Requisition ID: 154643 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer...


  • Laval, Canada Northbridge Financial Corporation Full time

    We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a...


  • Laval, Canada Scotiabank Full time

    Requisition ID: 140241 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative at the Laval branch, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Laval, Canada belairdirect Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You...