Bilingual Customer Service Representative
3 days ago
Company:Driven Brands
We invite you to join us at Driven Brands
Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.
Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.
**JOB DESCRIPTION**:
**Titre du poste **:Agent, centre d’appel**:
**Sommaire du poste**:
**Sous la supervision du superviseur du centre d’appel, la personne titulaire du poste répond aux appels des assurés des compagnies partenaires.**:
**Tâches principales associées au poste**:
- **Répondre aux demandes de renseignements en lien avec les réclamations de vitres automobiles**:
- **Procéder aux différentes étapes pour la gestion des réclamations de bris de vitres via l’utilisation du portail de bris de vitres d’Uniban et autres systèmes**:
- **Fournir un service de haute qualité en évaluant et en répondant aux besoins des clients**:
- **Doit etre Bilingue**:
**Horaire de travail**:
**Lundi au vendredi : de 7h00 à 21h**:
**Samedi : de 8h à 17h**:
**Profil recherché**:
**Scolarité : DEC**:
**Expérience : 2 ans (service à la clientèle un atout)**:
**Excellentes compétences en communication
- français-anglais**:
**Être orienté service à la clientèle**:
**Avoir une bonne capacité d’apprentissage Axé sur le travail d’équipe**:
**Être orienté vers le détail et les résultats**:
**Logiciels utilisés : Word, Excel, Outlook et Internet (niveau 1)**:
**Environnement de travail : Travail à domicile (Temps plein et partiel)**:
**Efforts**:
**Concentration : Oui, lors de l’écoute des besoins des assurés**:
**Physique : Non**:
**Avantage**:
- **Salaire Très motivant à discuter durant l'entretien**
- **Assurance Collective : Oui**
**Job Title**: Agent, Call Center**:
**Job summary**:
- **Under the supervision of the call center supervisor, the incumbent answers calls from policyholders of partner companies.**:
- **Main tasks associated with the position**:
- **Respond to inquiries related to automotive glass claims**- **Proceed with the different steps for the management of window breakage claims via the use of the Uniban window breakage portal and other systems**- **Provide high quality service by assessing and responding to customer needs**
**Work hours**:
- **Monday to Friday: 7 a.m. to 9 p.m.**:
- **Saturday: 8 a.m. to 5 p.m.**:
**Education**:DEC**:
**Experience**:
- **2 years (customer service an asset)**:
- **Excellent communication skills
- French-English**:
- **Be customer service oriented**:
- **Have a good learning ability Focused on teamwork**:
- **Be detail oriented and results oriented**:
- **Software used: Word, Excel, Outlook and Internet (level 1)**:
- **Work environment: Work from home (Full and part time)**:
**Concentration**:Yes, when listening to the needs of policyholders**:
**Physical: No**:
**Advantages**:
- **Very motivating salary to be discussed during the interview**- **Group insurance: Yes**
***#DBHVOL
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