Customer Service Representative

6 months ago

Laval, Canada Lafarge Canada Inc Full time

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?
- La version française de cette offre d'emploi est disponible: _
- Version française - cliquez ici_

Overview:
The Geocycle Customer Services Representative will be responsible for the day to day administrative tasks to ensure a seamless operation.

The incumbent will support the commercial team across canada with SAP, WFMS, bookings, reporting and forecasting.

The CSR will form the bridge between the Geocycle commercial team and the customer representatives, listen to the customers questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s) using empowerment, well thought out judgments, and decision making skills.

The CSR shall also respond to incoming telephone inquiries in a pleasant, courteous, knowledgeable, professional manner. Take full ownership of the call and ensure all follow-up activities are processed and recorded. Recognizing, analyzing, and interpreting customer inquiries to establish objectives, clearly identifying customer’s needs, and working with the AFR co-processing Manager to resolve disputes.

**Responsibilities**:
**Safety**:

- Ensures and supports implementation and compliance of Geocycle Safety Programs and Processes to ensure all aspects of the role and personnel are working in a safe manner.
- Communicates H&S priorities to customers as and when required.
- Has an understanding of H&S requirements for customers that are associated with Geocycle/ Lafarge.

**Business Management**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that questions can be answered authentically and swiftly.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Issue and revise procedures related to the delivery of materials.
- Oversee AFR reception with internal and external customers, carriers and ensure that transporters are Avetta certified.
- Ensure AFR information is accurately captured into WFMS, SAP (new contract, PO, etc).
- Responsible for bank deposits, processing delivery weight ticket to customers and invoices.
- Produce weekly/ monthly and ad-hoc reports as required.
- Update monthly report of AFR forecast and results.
- Inventory consolidation for month-end

**Customer Relation Management**:

- Aid all parties find solutions that mitigate or eliminate risk associated with waste stream management - specifically reducing contamination, health & safety, regulatory, community relations, and operational.

**Communications & Marketing Support**:

- Maintain internal & external Business planning, presentations & development.
- Assist in conference coordination and preparation.
- Coordinate the CAN social media calendar.

**Results/Accountabilities**:

- Develops and maintains long-term relationships with customers and waste generators
- Ensures timely issuance of PO’s, agreements, invoices and necessary documentation
- Assist Business Services Group with controlling DSO (Daily sales outstanding) and other such metrics with Commercial Managers
- Manages all AP and AR for Geocycle Canada

**Relationship with Other Jobs**:

- Interact with team members on a regular basis to gather or communicate information, solve problems and meet deadlines.
- Work with sales and customers to meet their needs and communicate our position

**Dimensions**:

- Manage a portfolio of 50 - 60 customers across Canad
- Direct Reports (# of): NONE

Qualifications:
**_
Required Education: _**
- Associates/Technical Degree Preferred
- Field of Study Preferred: Sales/ Industrial
- Required Training/Certifications: SAP Preferred
- Required Work Experience: 1-2 years

**_ Knowledge & Skills:_**
- Strong relational skills - able to build rapport and confidence with key influencers so as to get willingness to trial, pilot, and experiment with solutions until globally satisfactory solutions are realized
- Language - Bilingual (English & French) required
- Keen desire to improve the environment, anchored on a pragmatic understanding of the economics needed to make a solution sustainable

**_ Competency Profile:_**
- SAP
- Computer/ Technology savvy
- Written Communication
- Customer Focus

  • Customer Service Representative

    6 months ago

    Laval, Canada First aid central Full time

    **First aid central is seeking a customer service representative to join our team in Laval, QC.** As a customer service representative, you will be responsible for providing product and/or services information to customers. You will also be responsible for resolving customer complaints and inquiries. The target is to ensure excellent service standards,...

  • Customer Service Representative

    3 days ago

    Laval, Canada Scotiabank Full time

    Requisition ID: 154643 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer...

  • Customer Service Representative

    2 months ago

    Laval, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment. Key responsibilities include:Key Responsibilities:Manage incoming calls and greet visitors with a positive and welcoming attitude.Schedule appointments and maintain office calendars with precision.Perform administrative...

  • Ecommerce Customer Service Representative

    7 months ago

    Laval, Canada Kanner Comfort Distribution ULC Full time

    **Ecommerce Customer Service Representative - Role Overview**: **Ecommerce Customer Service Representative - Job Description**: As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, fully bilingual (English and French), both written...

  • Customer service representative

    3 months ago

    Laval, Canada Randstad Canada Full time

    Are you available to start a job as soon as possible?Do you live in Laval or are you willing to work in Laval to avoid the big city traffic?Are you fluently bilingual and passionate about customer service?Don't wait any longer, I've got the job for you! Our customer, a leader in the distribution and sale of furniture, is looking for its brand new bilingual...

  • Customer Service Representative

    4 weeks ago

    Laval, Quebec, Canada John Brooks Company Full time

    We are seeking a highly motivated Customer Service Representative to join our team at John Brooks Company, a leading provider of fluid handling solutions.About the Role:This is a unique opportunity to work in a fast-paced environment and provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for...

  • Customer Services Representative

    3 weeks ago

    Laval, Canada Physiothérapie Universelle Full time

    **Customer services representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Services Representative

    4 months ago

    Laval, Canada Physiothérapie Universelle Full time

    **Customer services representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Service Representative

    7 months ago

    Laval, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...

  • Customer Service Representative

    2 months ago

    Laval, Canada Nettoyage Krystal Clean Full time

    We are a proud, woman-owned small business offering residential cleaning services in Laval since 2012. As an award-winning company, recognized by Three Best Rated (2023 & 2024) and Choix du Consommateur (2024), we are dedicated to providing exceptional service to our growing clientele. We are looking for a motivated Customer Service Representative to help us...

  • Customer Service Representative

    3 months ago

    Laval, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...

  • Customer Service Representative

    2 days ago

    Laval, Canada Talbot Marketing Inc Full time

    Gagnon Leveque is a leader in the Canadian promotional products industry. Gagnon Levesque is a division of Talbot. Talbot has stood the test of time because we continue to invest, innovate and bring value to our customers and to the promotional product marketplace. Talbot is one of the largest providers of promotional products and corporate apparel in...

  • Customer Service Representative

    7 months ago

    Laval, Canada BMO Financial Group Full time

    2040-2042 boul des Laurentides Laval Quebec,H7M 2R5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 week ago

    Laval, Quebec, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a Customer Service Representative to assist customers, provide exceptional service, and contribute to the overall success of our store in Laval Canada.Key Responsibilities:Greet and assist customers with their purchases by offering product recommendations and addressing inquiries.Maintain up-to-date knowledge of products and promotions to...

  • Customer Service Representative

    7 months ago

    Laval, Canada Laura Canada Full time

    Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian...

  • Customer Service Representative

    7 months ago

    Laval, Canada Plant Products Inc. Full time

    **Customer Service** **Full-time Laval, Quebec** We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA. Are you a team player with a strong work ethic, a self-starter, and passionate about...

  • Customer Service Representative

    6 months ago

    Laval, Canada Plant Products Inc. Full time

    **Customer Service** **Full-time Laval, Quebec** We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA. Are you a team player with a strong work ethic, a self-starter, and passionate about...

  • Customer Service Representative

    2 weeks ago

    Laval, Canada BrandSafway Full time

    Customer Service Representative Summary **Title**: Customer Service Representative **ID**: 2123936 **Location**: Laval, QC **Job Function**: Sales Description Chef de file des services spécialisés sur les marchés mondiaux de l'industrie, du commerce et des infrastructures, BrandSafway fournit des systèmes d'accès et d'échafaudage, de coffrage et...

  • Customer Service Representative

    7 months ago

    Laval, Canada TRUX ACCESSORIES Full time

    Job description Founded by two brothers, known for their passion for chrome, began in the family business supplying heavy duty parts to the trucking industry. It all started in 1959 when their grandfather opened a truck tire shop supplying local fleets. The tire shop turned into a large distributing center under the leadership of the co-founder's father. In...

  • Customer Service Representative-2

    7 months ago

    Laval, Canada Westlake Full time

    **_ We build communities, let us build your career_** **Why choose Westlake?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition Reimbursement...