Ecommerce Customer Service Representative

7 months ago


Laval, Canada Kanner Comfort Distribution ULC Full time

**Ecommerce Customer Service Representative - Role Overview**:
**Ecommerce Customer Service Representative - Job Description**:
As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, fully bilingual (English and French), both written and verbal, and be able to provide solutions to customer inquiries in a timely manner. In this role, you will also need to be able to navigate various ecommerce platforms and work closely with the marketing and sales teams to ensure customer satisfaction. If you have a passion for customer service and enjoy working in a fast-paced environment, then this job may be the perfect fit for you.

**Responsibilities**:

- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures

As an Ecommerce Customer Service Representative, your main responsibility is to provide exceptional customer service to ensure customer satisfaction and retention. You will be responsible for handling customers’ inquiries and complaints through various communication channels. Your goal is to provide prompt and effective solutions to customers’ problems, while representing the company in a positive and professional manner.

**Requirements**:

- Prior Ecommerce Customer Service experience
- Ability to handle high volume customer interactions.
- Strong problem-solving and decision-making abilities
- Effective time management skills
- Ability to multitask and prioritize tasks.
- Detail-oriented and accurate data entry
- Experience with CRM and ticketing systems
- Familiarity with Ecommerce platforms and order workflows

**Job Types**: Full-time, Permanent

**Salary**: From $21.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Data entry: 1 year (preferred)

**Language**:

- French and English (preferred)

Ability to Commute:

- Laval, QC H7P 5Z7 (required)

Work Location: Hybrid remote in Laval, QC H7P 5Z7


  • Ecommerce Coordinator

    6 months ago


    Laval, Canada Pelican International Inc. Full time

    **YOU WANT TO WORK WITH TEAMS THAT ARE PROUD TO BE WORLD LEADERS IN WATERCRAFT DESIGN? DO YOU WANT TO HELP FEED THE PASSION OF WATER SPORTS ENTHUSIASTS?** Pelican International is looking for a temporary Ecommerce Coordinator. You will be under the supervision of the Team Lead, Ecommerce revenue operations to maintain positive relationships with our major...

  • Ecommerce Coordinator

    6 months ago


    Laval, Canada Pelican International Full time

    **YOU WANT TO WORK WITH TEAMS THAT ARE PROUD TO BE WORLD LEADERS IN WATERCRAFT DESIGN? DO YOU WANT TO HELP FEED THE PASSION OF WATER SPORTS ENTHUSIASTS?** Pelican International is looking for a Ecommerce Coordinator. You will be under the supervision of the Team Lead, Ecommerce revenue operations to maintain positive relationships with our major accounts...


  • Laval, Canada Pelican International Inc. Full time

    **TU SOUHAITES TRAVAILLER AU SEIN D’ÉQUIPES FIÈRES D’ÊTRE LEADERS MONDIAUX DANS LA CONCEPTION D’EMBARCATIONS NAUTIQUES ? TU VEUX CONTRIBUER À NOURRIR LA PASSION DES MORDUS DE SPORTS NAUTIQUES ?** Pelican international est à la recherche d’un Coordonnateur Ecommerce pour un mandat temporaire. Tu seras sous la supervision de la Chef...

  • Ecommerce Coordinator

    6 months ago


    Laval, Canada Pelican International Inc. Full time

    Would you like to work with teams proud to be global leaders in the design of nautical vessels? Do you want to fuel the passion of water sports enthusiasts? Pelican International is looking for an Ecommerce Coordinator - AMAZON. You will be under the supervision of the Ecommerce Operations Revenue Team Leader and will be responsible for implementing and...


  • Laval, Canada Sports Experts Full time

    **What you’ll do** **Responsibilities** - Create and coordinate content to be integrated on the eCommerce platform - Based on marketing priorities, act as an expert to guide the go-to-market strategy on the eCommerce platform - Write various types of content for eCommerce; ensure the quality of both French and English content - Coordinate and supervise...


  • Laval, Canada First aid central Full time

    **First aid central is seeking a customer service representative to join our team in Laval, QC.** As a customer service representative, you will be responsible for providing product and/or services information to customers. You will also be responsible for resolving customer complaints and inquiries. The target is to ensure excellent service standards,...


  • Laval, Canada Scotiabank Full time

    Requisition ID: 154643 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Customer Service Representative, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer...


  • Laval, Canada Pelican International Inc. Full time

    **TU SOUHAITES TRAVAILLER AU SEIN D’ÉQUIPES FIÈRES D’ÊTRE LEADERS MONDIAUX DANS LA CONCEPTION D’EMBARCATIONS NAUTIQUES ? TU VEUX CONTRIBUER À NOURRIR LA PASSION DES MORDUS DE SPORTS NAUTIQUES ?** Pelican international est à la recherche d’un Coordonnateur Ecommerce pour un mandat temporaire. Tu seras sous la supervision de la Chef...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients in a fast-paced office environment. Key responsibilities include:Key Responsibilities:Manage incoming calls and greet visitors with a positive and welcoming attitude.Schedule appointments and maintain office calendars with precision.Perform administrative...


  • Laval, Canada Pelican International Full time

    **TU SOUHAITES TRAVAILLER AU SEIN D’ÉQUIPES FIÈRES D’ÊTRE LEADERS MONDIAUX DANS LA CONCEPTION D’EMBARCATIONS NAUTIQUES ? TU VEUX CONTRIBUER À NOURRIR LA PASSION DES MORDUS DE SPORTS NAUTIQUES ?** Pelican international est à la recherche d’un Coordonnateur Ecommerce. Tu seras sous la supervision de la Chef d’équipe, Revenus des opérations...


  • Laval, Canada Randstad Canada Full time

    Are you available to start a job as soon as possible?Do you live in Laval or are you willing to work in Laval to avoid the big city traffic?Are you fluently bilingual and passionate about customer service?Don't wait any longer, I've got the job for you! Our customer, a leader in the distribution and sale of furniture, is looking for its brand new bilingual...


  • Laval, Quebec, Canada John Brooks Company Full time

    We are seeking a highly motivated Customer Service Representative to join our team at John Brooks Company, a leading provider of fluid handling solutions.About the Role:This is a unique opportunity to work in a fast-paced environment and provide exceptional customer service to our clients. As a Customer Service Representative, you will be responsible for...


  • Laval, Canada Physiothérapie Universelle Full time

    **Customer services representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • Laval, Canada Physiothérapie Universelle Full time

    **Customer services representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...


  • Laval, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...


  • Laval, Canada Nettoyage Krystal Clean Full time

    We are a proud, woman-owned small business offering residential cleaning services in Laval since 2012. As an award-winning company, recognized by Three Best Rated (2023 & 2024) and Choix du Consommateur (2024), we are dedicated to providing exceptional service to our growing clientele. We are looking for a motivated Customer Service Representative to help us...


  • Laval, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...


  • Laval, Canada Sports Experts Full time

    **What you’ll do** The eCommerce Text Coordinator plays a key role within the eCommerce team at Sports Experts, Atmosphere and Trio Hockey. They are tasked with finding and interpreting relevant information on the products to be sold online, writing descriptions that highlight their features, and ensuring the language quality of the product listings. The...


  • Laval, Canada Talbot Marketing Inc Full time

    Gagnon Leveque is a leader in the Canadian promotional products industry. Gagnon Levesque is a division of Talbot. Talbot has stood the test of time because we continue to invest, innovate and bring value to our customers and to the promotional product marketplace. Talbot is one of the largest providers of promotional products and corporate apparel in...


  • Laval, Canada BMO Financial Group Full time

    2040-2042 boul des Laurentides Laval Quebec,H7M 2R5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...