Helpdesk Specialist

2 weeks ago

Ottawa, Canada Maplesoft Group Full time

Maplesoft Group is currently seeking a HELPDESK SPECIALIST (Level 2) for our Federal Government client.

The following responsibilities are associated with the “Statement of Work” but are not limited to:
Primary Responsibilities
- Perform initial problem analysis and triage LIVESCAN problems to other appropriate staff when

appropriate;
- Develop, implement, and/or participate in the preparation of procedure manuals and

documentation for help desk use;
- Conduct periodic user satisfaction surveys and track user problem trends;
- Make recommendations for improvements to the LIVESCAN network systems and create reports

based on information provided from user surveys and trend;
- Participate in the development of a comprehensive training plan for help desk procedures;
- Assist in training personnel providing backup coverage;
- Monitor facets of the rolled out LIVESCAN System;
- Perform other related duties incidental to the work described herein;

LIVESCAN System;
- Prepare weekly Progress Reports to the Task Authorization Office of Primary Interest

(OPI); and
- Prepare monthly Progress Reports to the Task Authorization OPI.

Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people. Therefore, attitude and ambition are key personality traits we seek out, along with skill and aptitude, in potential employees.

All employment decisions are made based on business needs, job requirements, and individual qualifications.

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