Reservations Sales Agent

3 weeks ago


Vancouver, Canada Century Plaza Hotel Full time

The **Century Plaza Hotel** is looking for a **Reservations Agent** to join our team.

Shifts will be weekdays/weekends (30 to 40 hours per week). Daytime hours only.

The position reports directly to the Reservations Manager.

**PRIMARY RESPONSIBILITIES**
- Answer incoming reservation calls in a friendly, efficient and professional manner;
- Knowledge of sell rates, packages and groups available for any given dates when guests inquire;
- Assist Reservations Manager with group reservations, coordinating and completion of tasks relating to groups, including entry of rooming lists, room assignments, creating group masters and maintaining group blocks, etc.;
- Process pre-payment for reservations and packages and ensure all package items are delivered;
- Maintain consistent communication flow between Reservations and Front Desk;
- Maintain guest history in the property management system and ensure all relevant departments are aware of special requirements/requests;
- Ensure all work is completed in a timely and complete manner;
- Complete daily filing and ensuring work areas are kept tidy and organized.

**QUALIFICATIONS**:

- Minimum 1 Year previous Hotel Front Office / Reservations experience;
- Exceptional organizational, written and verbal communication skills;
- Able to prioritize, multitask and display sound business acumen while delivering the highest levels of customer service;
- Internet and Microsoft Office 365 knowledge;
- Detail oriented and numerical aptitude is a must;
- Ability to work under deadline pressures;
- A Post-secondary education in a tourism or hospitality field is an asset;
- Previous Opera Cloud experience is an asset

Thank you for your interest

**Job Types**: Part-time, Permanent
Part-time hours: 30-40 per week

**Salary**: From $22.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Vancouver, BC V6Z 1Y5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work weekends? (day shifts only)

**Experience**:

- Hotel front office or reservations: 1 year (required)

Work Location: In person


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