Front Desk Agent

3 weeks ago

Vancouver, Canada Georgian Court Hotel Full time

The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties:

- Works closely with the Bellperson to ensure a seamless arrival and departure experience.
- Creates a memorable arrival and departure experience by providing a personalized check-in and check-out experience.
- Reviews arrivals list for the day and checks VIP notes and special requests
- Upsells rooms whenever possible to achieve the highest possible room rate
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the end of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.
- Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquettes guidelines and using guest names when possible.
- Accepts reservations, changes and cancellations in the absence of Reservations.
- Answers guest calls and direct them appropriately.
- Confirms out-of-order rooms with Housekeeping, and updates the status of rooms as necessary
- Completes shift checklist and pass on important information.
- Assists with responsibilities and duties in the absence of or during heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.
- Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
- Abide by the policies and procedures as set out in the Employee Handbook and any other applicable policies.
- Must work harmoniously and professionally with co-workers and management.
- Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Other duties as assigned.

Qualification:

- Must have a passion for delivering outstanding service.
- Self-motivated, decisive, responsible and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication skills.
- Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.
- Must be organized and detail-oriented.
- Strong multi-tasking skills.
- Must be able to stand for an entire shift.
- Ability to work flexible hours, including days, evenings, nights, weekends, holidays, and overnight shifts
- Fluent in English. Proficiency of a secondary language would be an added advantage.
- Relevant experience in a similar capacity in a luxury hotel.
- Proficient in MS Office.
- Experience with property management systems, especially Opera, would be an added advantage.
- College education in Hospitality preferred or equivalent experience

Work Remotely
- No

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Application deadline: 2023-02-24

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