Client Relations
5 months ago
**Who we are**:
Intellectual Property Ontario (IPON) is a new provincial agency that will serve as a go-to resource for Intellectual Property (IP) expertise to help researchers and companies maximize the value of their IP, strengthen their capacity to grow and compete in the global market.
**Location**: This is a hybrid opportunity within Ontario. We have offices in both Kitchener and Toronto where the team meets to collaborate and on an as-needed basis.
**Responsibilities**:
The Client Relations & Program Advisor will represent an ongoing feedback mechanism from clients to IPON's Service Delivery team and Senior Management that will allow them to iterate, improve and expand IPON's suite of services in the long-term. This position will be instrumental in building a truly client success driven organization.
The Client Relations & Program Advisor will coordinate the assessment of IPON client needs via onboarding and ongoing monitoring and assessment of client needs (client satisfaction surveys, one-on-one meetings and check-ins). They will work with service development teams to inform the design and customization of services based on client needs.
- Support program activities with existing IPON clients and act as their primary point of contact with regards to IPON services
- Support business development activities with regards to external/prospective clients and invest in creating proactive relationships with them. For this purpose, the Client Relations & Program Advisor will attend and coordinate networking events, as well as one-on-one or one-to-many site visits with prospective clients
- Respond to client reactions, assessing ongoing customer experience, and providing advice to enhance client satisfaction
- Advise senior leadership team on client experience, ongoing issues and provide recommendations to address client concerns
- Support/lead the analysis of information and data to prepare summaries or reports for internal and external stakeholders
- Lead the analysis and the development of the following:
- service commitment and service development goals/targets;
- client satisfaction surveys, focus groups.
- design multi-channel feedback mechanisms;
- contribute to the Agency's KPIs;
- the Agency's development of a CRM requirements.
- Issue, collect responses and summarize results from client satisfaction survey(s)
- Document and advise of changing/emerging client needs and potential process enhancements
- Document best-practices and lessons learned to inform future intake processes
- Collect and identify client success stories and share them with communications team
- Respond to inquiries from the public and prospective clients on IPON services, and supporting/guiding clients during the intake process, coordinating meetings and materials, and documenting decisions to support client intake process
**Qualifications**:
- Degree in any of the following disciplines: public administration, social sciences (economics and accounting), data and computer science or related field. An interest or experience in IP and/or technology sectors is an asset.
- Customer service skills: experience in business-to-business client-facing role, including client services, client success, client support, or account management roles. Ability to handle requests, deal with inquiries and respond to a variety of requests.
- Communication and interpersonal skills: exceptional interpersonal skills to be able to interact successfully with all levels of staff, the executive team, the public, and prospective clients with a positive, enthusiastic attitude. Ability to prepare correspondence and reports. Not a requirement, however, bilingualism in English and French is an asset.
- Organizational and analytical skills: excellent problem-solving skills, high level of attention to detail, and strong project and change management skills. Organization skills and ability to complete work and manage deadlines.
- Computer skills: high proficiency with Microsoft software to develop or enhance tools and resources to support the intake process.
The annual salary range for this role is $65,000 - $88,000, plus benefits and pension.
**Sounds like you? Join our growing team today**
Intellectual Property Ontario is committed to the core principles of the Accessibility for Ontarians with Disabilities Act (AODA), 2005: dignity, independence, integration and equal opportunity. Our goal is to ensure that all Ontarians can access our services and information when and how they need them, without barriers.
If you require any assistance or accommodation alternatives during the recruitment process, please contact us at hr[at]ip-ontario.ca
- Une version française est disponible sur demande._
-
Public Relations Intern
5 months ago
Toronto, Canada ASC Public Relations Full time**Overview** ASC Public Relations is a leading, Toronto-based, full-service, public relations agency with top retail, luxury goods, beauty and lifestyle clients. Our Assistant Coordinators/Interns are full-time, eager-to-learn PR professionals who collaborate and provide assistance to our Account Managers, Executives and Coordinators to deliver outstanding...
-
Client Relations
5 months ago
Toronto, Canada Normac Full time**Are you passionate about building strong client relationships? We want you!** **About Us** Normac was founded in 1998 in Vancouver, with a mission to provide the highest quality insurance appraisal solutions and customer service in the industry. At the core of our business is our relentless belief that our relationships with our clients underpin all...
-
Client Relations Specialist
4 weeks ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Title: Client Relations Consultant Job Summary: We are seeking a skilled Client Relations Consultant to join our team at Beneva, Inc. Key Responsibilities: * Develop and maintain strong relationships with clients * Provide exceptional customer service and support * Collaborate with internal teams to resolve client issues * Analyze client feedback and...
-
Client Relations Specialist
1 month ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Title: Client Relations Consultant Job Summary: We are seeking a skilled Client Relations Consultant to join our team at Beneva, Inc. Key Responsibilities: * Develop and maintain strong relationships with clients * Provide exceptional customer service and support * Collaborate with internal teams to resolve client issues * Analyze client feedback and...
-
Client Relations Specialist
3 weeks ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Title: Client Relations ConsultantAt Beneva, Inc., we are seeking a highly skilled Client Relations Consultant to join our team. As a key member of our Out of Quebec Disability Management Department, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Develop and implement effective client...
-
Client Relations Specialist
4 weeks ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Title: Client Relations ConsultantAt Beneva, Inc., we are seeking a highly skilled Client Relations Consultant to join our team. As a key member of our Out of Quebec Disability Management Department, you will be responsible for building and maintaining strong relationships with our clients.Key Responsibilities:Develop and implement effective client...
-
Client Relations Liaison
2 weeks ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Title: Client Relations ConsultantJob Summary:The Client Relations Consultant will be responsible for the overall client relations of the Out of Quebec Disability Management Department. This role reports to the Director Disability benefits and plays a crucial part in the department's success.Key Responsibilities:Develop and maintain strong relationships...
-
Client Relations Consultant
2 months ago
Toronto, Canada the Ladders Full timeOfficial Internal Job Title:Client Relations ConsultantStatus:RegularJob Description:The Client Relations Advisor/Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has
-
Client Relations Consultant
5 months ago
Toronto, Canada Beneva Full timeJob Posting Title: Client Relations Consultant Status: Regular **Job Description**: - The Client Relations Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a wide scope of responsibilities including servicing an in-force...
-
Client Relations Coordinator
5 months ago
Toronto, Canada Bond Consulting Group Full timeWe are seeking a talented Client Relations Coordinator with great communication and problem-solving skills to join our team. **Job Specifications/Key Responsibilities**: - Build trust and rapport with a very large client list and respond to surveys. - Assist with issues and any escalations that may arise. - Respond to clients in a timely manner and provide...
-
Client Relations Coordinator
3 months ago
Toronto, Canada Pinewood Studios Group Full time**Role Summary** Pinewood Toronto Studios ("PTS") is looking for a new permanent full-time Client Relations Coordinator (“CRC”) to join our Client Relations team. Located minutes East of Toronto's Downtown core, in the Studio District, PTS offers 16 purpose-built sound stages, including the industry-renowned Mega Stage. Our CRCs are key to creating a...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeDirector of Client RelationsThis role oversees a designated group of clients and Account Managers, responsible for customer service, collaboration with clients and the Account Management team to ensure key metrics and measurements are up-to-date and actioned. The Director of Client Relations is responsible for client retention and growth with existing and...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeDirector of Client RelationsThis role oversees a designated group of clients and Account Managers, responsible for customer service, collaboration with clients and the Account Management team to ensure key metrics and measurements are up-to-date and actioned. The Director of Client Relations is responsible for client retention and growth with existing and...
-
Client Relations Consultant
5 months ago
Toronto, Canada CIE_101 Beneva Inc. Full timeDescription : The Client Relations Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a wide scope of responsibilities including servicing an in-force block of business, participating in the acquisition and...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeJob Title: Director of Client RelationsThis position oversees a designated group of clients and Account Managers, ensuring exceptional customer service and collaboration with clients and the Account Management team to meet key metrics and measurements. The Director of Client Relations will be expected to travel within assigned accounts for client visits,...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeJob Title: Director of Client RelationsThis position oversees a designated group of clients and Account Managers, ensuring exceptional customer service and collaboration with clients and the Account Management team to meet key metrics and measurements. The Director of Client Relations will be expected to travel within assigned accounts for client visits,...
-
Client Relations Specialist
3 weeks ago
Toronto, Ontario, Canada Beneva, Inc. Full timeJob Description:The Client Relations Advisor/Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a significant impact on the department's success and requires a strong understanding of client needs and expectations.Key...
-
Client Relations Specialist
5 months ago
Toronto, Canada Cassels Brock & Blackwell LLP Full time**About Us**: Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeJob Title: Director of Client RelationsThis position oversees a designated group of clients and Account Managers, ensuring exceptional customer service and collaboration with clients and the Account Management team to drive key metrics and measurements. The Director of Client Relations will be expected to travel within assigned accounts for client visits,...
-
Director of Client Relations
1 month ago
Toronto, Ontario, Canada GardaWorld Full timeJob Title: Director of Client RelationsThis position oversees a designated group of clients and Account Managers, ensuring exceptional customer service and collaboration with clients and the Account Management team to drive key metrics and measurements. The Director of Client Relations will be expected to travel within assigned accounts for client visits,...