Current jobs related to Team Lead, Client Relations - Toronto - HomeEquity Bank
-
toronto, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
toronto, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
7 days ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients? You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada. As a...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Lead Software Engineer Python
1 week ago
Greater Toronto Area, Canada, Ontario Client Server Full timeLead Software Engineer / Developer (Python Rust AWS) Toronto / WFH to C$130,000 Are you a Lead Software Engineer who enjoys interacting with clients?You could be joining a growing, global, FinTech services company that has seen 30-40% year on year growth for the past 10 years and has ambitious growth plans, as they expand their presence in Canada.As a Lead...
-
Coordinator/team Lead
17 minutes ago
Toronto, Canada TEAM DFF Full timeCoordinator/Team Lead Role and Responsibilities The Coordinator/Team Lead is responsible for the daily operations of the home. Leading a small team of personal support workers supporting a young man in his own home. You are responsible for attending to hiring, training, supervising and leading a team of dedicated associates and staffing supports. The...
-
Team Lead
2 months ago
Toronto, Canada LASIK MD Full time**See if you are our next**: **TEAM LEAD - CLIENT RELATIONS ADVISOR** Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can...
-
Client Experience Team Lead
3 weeks ago
Toronto, Canada Citi Full timeProvide strategic vision and direction for your team - Establish culture of accountability such that team is established as the advocate for the client - Effectively communicate and deliver against agreed strategy and goals - Deliver goals established for portfolio revenue retention and client satisfaction measures for your own and your team portfolio -...
-
Team Lead, Client Services
7 months ago
Toronto, Canada CBI Health Full time**Full time Team Lead, Client Services** The Team Lead, Client Services is responsible for overseeing the client services teams (short term, long term, or intake within assigned Pod), ensuring efficient allocation of resources, and maintaining effective communication with all stakeholders. The role is responsible to take the necessary actions overseeing the...
-
Public Relations Consultant
6 days ago
Toronto, Canada Maverick Public Relations Inc. Full timeMAVERICK Public Relations is looking for a PR Account Manager with a strong corporate/B2B background to become an integral member of our team. A talent for creative, smart business storytelling is an absolute must! We promise a unique, hybrid and fun environment, both in the virtual and physical world, working with a management team that is engaged and...
-
Toronto, Canada NATIONAL Public Relations Inc. Full timeNATIONAL Public Relations’ Toronto office is looking for a passionate, innovative and multi-talented communications professional to split their time between our growing Consumer Marketing and Healthcare teams. **What you will do**: Collaborating with account leads and clients, you’ll work to build relationships with and deliver excellence across...
-
Team Lead, Client Experience
3 weeks ago
Toronto, Canada MEDCAN Full timeAbout Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 70 physicians and...
-
Team Lead, Client Services
7 months ago
Toronto, Canada MEDCAN Full timeAbout Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...
-
Technical Lead
3 days ago
Toronto, Ontario, Canada Client Server Full time $130,000Company OverviewWe are a growing, global FinTech services company with ambitious growth plans as we expand our presence in Canada. Our team is dedicated to delivering innovative solutions to our clients, and we're looking for a skilled Software Engineer to join us.SalaryThe successful candidate will receive a competitive salary of C$130,000 per annum,...
-
Team Lead, Client Experience
7 months ago
Toronto, Canada Sephora Full time**Job ID**: 246778 **Store Name/Number**: ON-Fairview Toronto (0524) **Address**: 1800 Sheppard Avenue East, Toronto, ON M2J 5A7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...
-
Team Lead, Client Experience
7 months ago
Toronto, Canada Sephora Full time**Job ID**: 230869 **Store Name/Number**: ON-Yonge & Eglinton (0862) **Address**: 2300 Yonge St, Unit #100, Toronto, ON M4R 1K8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...
Team Lead, Client Relations
7 months ago
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness
***:
The Team Lead, Client Relations is accountable for supporting the daily operations of the Client Relations Department and achieving the required business results through effective coaching, performance management and continuous process improvement. The Team Lead will support the Manager’s accountabilities as it relates to achieving the Department’s objectives, executing change initiatives aligned with the organizational strategy and team development including succession planning. The Team Lead will ensure a consistent and exceptional service experience for internal and external customers by ensuring the front-line employees are motivated, coached and skilled to meet the department’s performance targets. The Team Lead is an influential leader who facilitates development of their front-line employees to meet performance metrics and share best practices while delivering an exceptional customer experience.
MAJOR ELEMENTS OF THE ROLE
Other responsibilities of the Team Lead, Client Relations will include but not limited to:
- Ensure the highest level of customer service and facilitate all actions including researching escalations (listen to calls, review notes on MARs) (VR1) (VR2) and following up to positively resolve customer needs.
- Assist the Client Relations Specialists with Product knowledge, completion of administrative tasks to ensure Tasks/calls are closed/resolved in a timely manner.
- Assist the client relations team with complaint closure resolution.
- Assist the Client Relations team with Training and onboarding new hires.
- Assist with updating Standard Operating Procedures for the team as required.
- Build and foster strong relationships within the team and internal business stakeholders.
- Effectively liaise with other business units to resolve and enhance customer experience while achieving business deliverables.
- Facilitate team huddles and provide feedback to manager on training and development opportunities of team.
- Support a positive, motivating work environment that values the people and encourages participation, learning and accountability.
- Ensure staffing capacity is met and facilitating efforts to reduce coverage gaps.
- Perform QA for the Client Relations team and provide any valuable insights to the Manager.
- Work cohesively with leadership team to implement larger vision and recommendation for a central repository of complete and accurate policies and procedures.
- Proactively support the team and management with required reports, summaries, feedback and potential challenges.
- Provide a proactive approach by taking the initiative to resolve problems.
- 30 - 40% to be spent supporting the queue.
SKILLS, COMPETENCIES AND EXPERIENCE REQUIRED
- Post
- Secondary education with relevant work experience.
- Strong people leadership skills.
- Advanced verbal, written and interpersonal communication skills required to effectively communicate with all levels of employees and customers and customer service orientation.
- Demonstrated ability to coach and mentor front line employees to create a high performing team.
- Strong sense of personal accountability, mature judgement and ability to exercise independent discretion.
- Dynamic team player with ability to adapt to different personalities and navigate individual differences respectfully.
- Ability to foster team cohesion in working toward the common department goals.
- Forward thinking problem solver with strong analytical and decision-making skills.
- Strong organization and planning skills.
- Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic.
- Takes initiative to increase knowledge of HomeEquity Bank business and how own job contributes to our corporate and department objectives. Applies this knowledge to be productive and successful.
- Scheduling flexibility to work varying shifts or additional hours as dictated by business needs.
- Knowledge of relevant legislation and regulations related to customer complaints in the financial services industry.
- Ability to work under pressure and simultaneously manage several high priority cases.
Working Conditions
- Hybrid office environment
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a
