Manager - Client Relations

7 months ago

Toronto, Canada M & Co. Family and Real Estate Law Full time

**Position**:Manager of Client Relations

**About Us**:M & Co. Law Firm is dedicated to fostering a high-performing sales team, recognizing that growth lies in our ability to connect with potential clients who can benefit from our services. We are currently seeking a dynamic and qualified Manager of Client Relations who is not only well-versed in the ethics and professionalism defined by the LSO (Law Society of Ontario) but also views sales as a valuable service we offer to our potential clients.

**Role Summary**:As the Manager of Client Relations, you will be the face of our firm, armed with a deep understanding of our services. Your primary responsibility will be to engage with prospective clients through phone, Zoom, and in-person meetings. Your goal is to help them gain clarity regarding their legal needs, educate them about their options, and guide them towards the best decision for their future while simultaneously contributing to our firm's objectives. You will ensure that pre-conditioning packages and necessary systems are delivered to prospective clients before their scheduled meetings with our legal team. Additionally, you will maintain meticulous records in a centralized database to document all interactions with prospective clients, both before, during, and after meetings, including follow-up efforts.

Your role also involves facilitating a seamless transition to our legal team once a client engagement is established. You will oversee the onboarding process and conduct quality control checks at specified intervals during the initial 30 days and, in some cases, throughout the course of the legal matter.

**Daily and Monthly Responsibilities**:

- Manage your schedule to accommodate meetings with prospective clients, follow-ups with clients who initially declined, and quality control calls with current clients.
- Maintain detailed records in a centralized database.
- Collaborate with your team members and provide backup support to help clients find clarity and resolution.
- Follow up with prospective clients who initially declined or were undecided.
- Conduct follow-ups with current clients at designated milestones in their cases or matters.
- Ensure a smooth hand-off to the legal team once the case or matter has commenced.
- Engage in constructive dialogue with management to provide feedback and suggestions for lead quality and quantity improvements based on your front-line experience.
- Utilize a consultative communication approach during sales calls to demonstrate the value and benefits of our services.
- Build and nurture relationships with referral sources.
- Attend monthly networking events.
- Complete the onboarding process.
- Regularly update the CRM system with details of all interactions with prospects and clients.
- Stay current with LSO rules, legal industry trends, and information.

**Education and Experience**:

- Bachelor's degree or a minimum of 5 years of relevant work experience.
- 2-3 years of consultative sales experience, with a track record of surpassing lead targets.
- Demonstrated success in lead generation, prospecting, contract negotiation, and client acquisition.
- Ability to balance persuasion with professionalism.
- Self-starter who excels in a rapidly changing environment with strong problem-solving and analytical abilities.
- Strong personal integrity and a burning desire for success.
- Excellent communication and interpersonal skills, combining personability with persistence.
- Tech-friendly or willing to learn.
- Experience with Infusionsoft is a plus.
- Real-life experiences that provide empathy and understanding are assets.
- Experience overcoming significant life obstacles and making transformative changes is a plus.

**Work Environment**:We are a results-driven team that values fun, celebrates successes, and offers numerous opportunities for personal and professional growth. Our culture is built on support and a growth-oriented atmosphere.

**Compensation**:This role is bonus-based with a monthly draw, emphasizing that it's not a passive order-taking job but an outbound sales and business development opportunity. Your performance directly impacts your compensation through objective measurements and metrics. Team members should be self-motivated, tech-savvy, highly organized, and able to work independently with mínimal supervision.

**Diversity and Inclusion**:We are an equal opportunity employer committed to inclusion and diversity, welcoming all applicants, including Indigenous peoples, visible minorities, all religions and ethnicities, persons with disabilities, LGBTQIA2S+ persons, and all others who may contribute to the further diversification of ideas. If you require special accommodations during the recruitment process, please indicate this in your cover letter.

**Salary**: $60,000.00-$100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Flexible La

  • Client Relations Manager

    4 days ago

    Toronto, Canada Catalyst Health Full time

    **About us** Catalyst Health is a small business located in the heart of Yorkville with over 10 years of operation. We are collaborative, customer-centric, and supportive. Our work environment includes: - Modern office setting - Fun and Dynamic work enviornament - Growth opportunities Catalyst Health is a boutique health and fitness facility that...

  • Client Relations Manager

    6 months ago

    Toronto, Canada EarthLabs Inc. Full time

    **ABOUT THE COMPANY** **ABOUT THE ROLE** The Client Relations Manager will be responsible for managing a select portfolio of CEO.CA's clients, ensuring high-quality service and fostering excellent client relationships. This role involves coordinating internal processes and client management strategies to maintain consistent and reliable service delivery....

  • Client Relations Consultant

    7 months ago

    Toronto, Canada Beneva Full time

    Job Posting Title: Client Relations Consultant Status: Regular **Job Description**: - The Client Relations Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a wide scope of responsibilities including servicing an in-force...

  • Client Relations

    6 months ago

    Toronto, Canada Normac Full time

    **Are you passionate about building strong client relationships? We want you!** **About Us** Normac was founded in 1998 in Vancouver, with a mission to provide the highest quality insurance appraisal solutions and customer service in the industry. At the core of our business is our relentless belief that our relationships with our clients underpin all...

  • Manager- Operations and Client Relations

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform...

  • Manager- Operations and Client Relations

    4 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform...

  • Manager- Operations and Client Relations

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform...

  • Manager- Operations and Client Relations

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform...

  • Manager- Operations and Client Relations

    7 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential success. We continue to grow within the GTA market and have a need to hire a Manager - Operations & Client Relations to deliver superior and best-in-class services to our clients. As a leader in the security industry, we invite security professional to experience how Elite can transform...

  • Client Relations Coordinator

    7 months ago

    Toronto, Canada Bond Consulting Group Full time

    We are seeking a talented Client Relations Coordinator with great communication and problem-solving skills to join our team. **Job Specifications/Key Responsibilities**: - Build trust and rapport with a very large client list and respond to surveys. - Assist with issues and any escalations that may arise. - Respond to clients in a timely manner and provide...

  • Client Relations Specialist

    7 months ago

    Toronto, Canada Cassels Brock & Blackwell LLP Full time

    **About Us**: Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and...

  • Client Relations Coordinator

    4 months ago

    Toronto, Canada Pinewood Studios Group Full time

    **Role Summary** Pinewood Toronto Studios ("PTS") is looking for a new permanent full-time Client Relations Coordinator (“CRC”) to join our Client Relations team. Located minutes East of Toronto's Downtown core, in the Studio District, PTS offers 16 purpose-built sound stages, including the industry-renowned Mega Stage. Our CRCs are key to creating a...

  • Manager - Operations & Client Relations

    2 days ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    **About Us**: A team of 750+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Client Relations Representative

    8 months ago

    Toronto, Canada Invesco Full time

    As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work,...

  • Manager, Corporate Communications and Capital

    3 months ago

    Toronto, Canada NATIONAL Public Relations Inc. Full time

    **NATIONAL** Public Relations is looking for an energetic and passionate professional to join our communications team. We work with a diverse range of clients across industries and practice areas, providing strategic counsel, media relations support, issues and crisis management, public engagement, investor and stakeholder relations, and content development...

  • Client Relations Specialist

    4 days ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    Call centre, customer service / permanent, Full time / Toronto, Montreal / remote work_ **Purpose and Accountability** Our clients’ and partners’ needs matter to you? You have a positive attitude towards problem solving and teamwork? You master our products and administrative procedures? Here is a great opportunity within the Client Relations...

  • Senior Client Relations Manager

    3 weeks ago

    Old Toronto, Canada Vision Group Full time

    Job OverviewAt Vision Group, we are committed to helping people improve their eyesight. As a Team Lead - Client Relations Advisor, you will play a key role in achieving this goal.Salary and BenefitsThe estimated salary for this position is $80,000-$110,000 per year, depending on experience. You will also receive a comprehensive benefits package, including...

  • Client Relations Specialist

    2 days ago

    Toronto, Canada HomeEquity Bank Full time

    HomeEquity Bank is the leading national provider of reverse mortgages to homeowners aged 55 and over, Canada’s fastest growing demographic segment. HomeEquity Bank originates and administers Canada’s largest portfolio of reverse mortgages under the CHIP Home Income Plan - brand. New mortgages are originated on a direct to consumer basis as well as...

  • Client Relations Specialist

    3 hours ago

    Toronto, Canada HomeEquity Bank Full time

    HomeEquity Bank is the leading national provider of reverse mortgages to homeowners aged 55 and over, Canada’s fastest growing demographic segment. HomeEquity Bank originates and administers Canada’s largest portfolio of reverse mortgages under the CHIP Home Income Plan brand. New mortgages are originated on a direct to consumer basis as well as through...

  • Client Relations Specialist

    4 months ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...