Call Centre Agent

3 weeks ago


Ottawa, Canada Jaiko Full time

Responsibilities:

- Greet callers in a courteous manner and be able to handle complaints.
- Solve customers' problems and complaints.
- Demonstrate a thorough understanding of the company's policies and procedures.
- Provide basic customer service for (products, services, or financial information).
- Effectively communicate with supervisors and coworkers.
- Work in a fast-paced environment; handle multiple tasks simultaneously.
- Be able to deal with angry or distressed customers.

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: On the road



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