Call Centre Officer
2 weeks ago
**We are looking for a a Call Centre Officer**
As a Call Centre Officer, you are responsible for providing a high level of client service by managing a variety of incoming and outgoing telephone calls and group reservations for all services and programs offered at the Canadian Museum of History (CMH) and at the Canadian War Museum (CWM); selling and promoting CMH and CWM products and services; and responding to all inquiries.
**What we are looking for**:
A perfectly bilingual individual who enjoys working with the public and has strong communication skills. This person is personable, polite and diplomatic. He is also patient, persuasive and enjoys working in a team environment.
**You have relevant experience in**:
- Sales and/or telephone sales (telemarketing);
- Interacting with a diverse clientele (e.g. teachers, tourists, etc.);
- Working in a call centre;
- The use of computer software such as Microsoft Suite, database management and Galaxy ticketing system (or other similar system).
- Group reservations (an asset).
**Knowledge of**:
- Sales techniques;
- Telephone ethics;
- Client service practices;
- Office/administrative tasks.
**Education**:High School Diploma plus one (1) year of Collegial Study or a combination of education and experience.
**Compensation**:E3 - $50,011 to $61,890 (under review)
**Security**: Enhanced Reliability.
**Location**:100, Laurier Street, Gatineau, Quebec and 1, Vimy Place, Ottawa, Ontario *This position cannot be filled virtually, and requires in-person presence.
- The masculine form is used in this document for the sole purpose of simplifying the text: it is not discriminatory in any way._
- The Canadian Museum of History subscribes to the Employment Equity Act._
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