Student - Bilingual Call Center Agent
1 month ago
Looking for a summer job in a call center? How about joining Osgoode Properties as a
**Bilingual Call Center Agent?**
We are looking for a student to support our Call Center Team. You will be called upon to:
- Answer telephone calls from prospective tenants
- Determine the needs of prospective tenants
- Schedule appointments for unit viewing
- Perform monthly market surveys
- Provide superior customer service
Requirements for success:
- Currently enrolled in college or university program
- Excellent oral communication and written skills in English and French
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable
- Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
- Ability to overcome obstacles as presented by prospective tenants
- General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills
You will report to our Call Center Manager
On-site position: Riverton Park Apartments, Call Center, 89 Forward Avenue, Ottawa ON K1Y 4M2
Hours of work: 37.5hours workday, 5 days per week you will be required to work evenings and weekends as per a pre-determined schedule
Our Call Centre is open seven (7) days per week.
- Monday 9 a.m. to 7 p.m.
- Tuesday, Wednesday and Thursday 9 a.m. to 8 p.m.
- Friday, Saturday and Sunday 9 a.m. to 5 p.m.
Rate of pay: $17 per hour, 37.5 hours per week
Employment period: May 1 - September 1, 2023
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