Operations Supervisor

3 weeks ago

Montréal, Canada Nationex Full time

Do you like to work in a team and go above and beyond? Come and work in our Montreal sorting center Join our dynamic team and let your leadership shine at the heart of an exciting professional adventure
Nationex is looking for a competent and experienced Operations Supervisor for his Operations Supervisor position.

**The benefits of working at Nationex**:

- A family-oriented, pleasant and inclusive work environment;
- A teamwork and collaborative atmosphere;
- Competitive salary and annual salary increase;
- Group insurance;
- Telemedicine service offered;
**The tasks you will perform**:
Operations
- Ensure at all times the health and safety of employees and the legal compliance of our industry's operations in its warehouse.
- Ensure the operational performance of the Montreal depot, whether for in-house operations.
- Ensure the processing of exception codes for delivery issues.
- Organize and optimize the routes of drivers and delivery people in collaboration with your team to reduce costs and maximize customer service.
- Participate in the efficient start-up of operations by ensuring the cleanliness of the warehouse and the recharging of equipment and handling tools.
- Process customer service inquiries to return a response as soon as possible.
- Establish and maintain quality processes for parcel delivery according to national standards.
- Follow the process of the customer parcel journey to ensure traceability at all times.
- Participate in the various projects and initiatives of the operations team.
- All other related tasks, including replacing a delivery driver.
- Possibility of travel between the two depots in Montreal.

Leadership
- Strategically manage, lead, and align the team of delivery drivers and bike delivery drivers in their roles and responsibilities.
- Work in collaboration with the human resources department in recruitment, skills development, mobilization and performance management.
- Establish and maintain a workforce structure to be effective in meeting operational needs.
- Maintain healthy relationships that promote the performance and engagement of the employees under his/her responsibility.

If you have the following qualifications, we want you on our team:

- College or university diploma in operations or supply chain management.
- Minimum of 3 years of experience in a similar role.
- Good knowledge of the legislation in force in the transport industry.
- Bilingualism.

**Qualities sought**:

- Excellent communication and interpersonal skills;
- Dynamism and good humour;
- Enthusiastic.
- Organizational skills
- Initiative
- Sense of responsibility
- Problem Solving

Diversity is a fundamental practice in our recruitment process. In order to facilitate reading, the use of the masculine form has been retained.

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