Dealer Supervisor 2-hfx

4 months ago

Halifax, Canada Great Canadian Full time

**Position Summary**

Under the direction of the Casino Shift Manager(s) the Dealer Supervisor is responsible for the supervision and security of multiple table games and Dealers within an assigned section, while ensuring internal controls, government regulations and department policies and procedures are followed at all times. The incumbent is responsible for ensuring first-class customer service, must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. The Dealer Supervisor contributes to a safe and welcoming work environment for all employees, motivates, leads by example, and provides a learning environment. **Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.**

**Key Accountabilities**
- Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
- Develops and mentors Dealers through daily coaching and feedback
- Responsible for the integrity of games by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
- Deals with conflict resolution; provides comps if necessary
- Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
- Reports wins and losses
- Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- Fosters and encourages GEM skills and behaviors
- Fosters excellent guest relations and creates GEM’s for casino guests
- Finds ways to **play **; you are serious about work, without being serious
- **Chooses **to make everyday a great day
- Stays focused in order to **be there**:

- Delivers an exceptional entertainment experience to internal and external guests to ensure you **make their day**

**Education and Qualifications**
- **Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude**:

- Minimum Grade 12 or equivalent is required
- **Casino Table Games supervisory experience is required.**:

- Demonstrated previous experience in coaching and developing employees is required
- Demonstrated exceptional customer service and interpersonal skills is required
- Proven technical abilities, game mix and an extensive knowledge of gaming policy and procedures is required
- Satisfactory attendance is required
- Demonstrated exceptional communication, negotiating, and conversational skills is required
- Proven sound judgement and decision-making skills is required
- Proven ability to be organized, detail oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player is required
- Proven ability to be self-motivated, and to work well under pressure in a fast-paced environment is required

**Work Environment Considerations**
- Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours
- We thank all applicants for their interest and will contact those qualified to continue in the recruitment process._

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