Dealer Supervisor 2-HFX
4 months ago
Under the direction of the Casino Shift Manager(s) the Floor Supervisor is responsible for the supervision and security of multiple table games and Dealers within an assigned section, while ensuring internal controls, government regulations and department policies and procedures are followed at all times. The incumbent is responsible to secure first-class customer service, must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. The Floor Supervisor contributes to a safe and welcoming work environment for all employees, motivates, leads by example, and provides a learning environment. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities
- Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
- Develops and mentors Dealers through daily coaching and feedback
- Responsible for the integrity of games by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
- Deals with conflict resolution; provides comps if necessary
- Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
- Reports wins and losses
- Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- Fosters and encourages GEM skills and behaviors
- Fosters excellent guest relations and creates GEM’s for casino guests
- Finds ways to play; you are serious about work, without being serious
- Chooses to make everyday a great day
- Stays focused in order to be there
- Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day
Education and Qualifications
- Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and \'all about the guest\' attitude
- Minimum Grade 12 or equivalent is required
- Previous supervisory experience will be considered an asset. Casino supervisory experience preferred.
- Casino Table Games experience considered is required.
- Demonstrated previous experience in coaching and developing employees is required
- Demonstrated exceptional customer service and interpersonal skills is required
- Proven technical abilities, game mix and an extensive knowledge of gaming policy and procedures is required
- Satisfactory attendance is required
- Demonstrated exceptional communication, negotiating, and conversational skills is required
- Proven sound judgement and decision-making skills is required
- Proven ability to be organized, detail oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player is required
- Proven ability to be self-motivated, and to work well under pressure in a fast-paced environment is required
Work Environment Considerations
- Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours
Great Canadian Entertainment is committed to diversity, equity, and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.
We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.
Who we are
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your clients
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical \'corporate\' job. We work hard and we have fun
The only thing we don’t play games with…..is your career
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment
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