Customer Support

7 months ago


Markham, Canada Gelenk Networks Inc. (DBA GenVoice Telecom) Full time

**Responsibilities**:The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential.

**It will be a huge advantage if you are bilingual in English and Chinese. **

**Requirements**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Possess a confident attitude and strong communication and presentation skills
- Able to multitask, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment
- Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations.
- Document all customer activities, resolutions, requests, and complaints and prepare FAQ for web and app.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Build sustainable relationships and trust amongst customers through open and interactive conversations.
- Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle.
- Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution.
- Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance.
- Go the extra mile to engage and support customers.
- Follow communication procedures, guidelines, and policies.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Language**:

- Mandarin or Cantonese (required)

Work Location: In person


  • Customer Support

    3 weeks ago


    Markham, Canada Gelenk Networks Inc. (DBA GenVoice Telecom) Full time

    **Responsibilities**:The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are...


  • Markham, Canada Sarku Japan Full time

    **About Sarku Japan** We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality...


  • Markham, Canada Sarku Japan Full time

    **About Sarku Japan.** We are the #1 Japanese Quick Service Restaurant chain operating a network in over 30 states in large regional shopping centres as well as street front locations throughout the United States. For over 35 years, Sarku Japan has been preparing, made to order, Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in...


  • Markham, Canada Sarku Japan Full time

    **About Sarku Japan** We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality...


  • Markham, Canada Amer Technology, Inc Full time

    **Duration: 1 Year Contract** **Number of Openings : 4** **Location: Markham, Ontario** **Onsite Role - GE Canada** **Sales Support Job Description**: - Order Entry and Order Management - Support order accuracy and completeness to guarantee the quality of orders released to manufacturing. - Engage and follow up with customers to ensure their systems are...


  • Markham, Ontario, Canada telMAX Inc. Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Support Representative to join our team at telMAX Inc. in York Region.About UsTelMAX Inc. is a leading telecommunications company that provides innovative solutions for residential and business customers in Ontario. With a strong commitment to customer satisfaction, we strive to...


  • Markham, Canada Jonas Construction Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** ****What is the opportunity?* **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues -...


  • Markham, Canada Enghouse Full time

    We’re on the hunt for a high-energy, results driven Technical Customer Success Manager to add to our rapidly growing team! The role of the Technical Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly resolving technical issues...


  • Markham, Canada DashVapes Inc. Full time

    At DashVapes, we take pride in our customer service and firmly believe that we can make a positive impact on people's lives. Finding an alternative to smoking is a daunting task and can often be extremely difficult when you don’t have the right tools. We make it a priority to be an ongoing support system, creating a safe learning environment for...


  • Markham, Ontario, Canada TD Full time

    Job OverviewWe are seeking a highly skilled Multilingual Customer Support Representative to join our team at TD. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and providing personalized support to our customers.About the RoleIn this exciting opportunity, you will be responsible for handling...


  • Markham, Canada Orbus Visual Communications Full time

    Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. We are looking for a _**Customer Support Associate**_...


  • Markham, Canada Jannex Enterprises Full time

    Gift distribution company seeking an organized individual to provide support for customers, and sales reps. This is a full time position (8.5 hrs per day), to be filled immediately. Duties include: Data Entry, Customer Support, Invoicing, issuing RMA's, and general office admin **Salary**: $16.00-$18.00 per hour **Benefits**: - Casual dress - Dental...


  • Markham, Ontario, Canada Leap Recruitment Partners Full time

    Customer Service Analyst Job DescriptionA large and reputable insurance company is looking to add a talented Customer Service Analyst to their growing team.Shift: 8am-8pm, Monday-FridayAbout the RoleThis role involves providing exceptional service to our customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous...

  • Customer Service

    2 weeks ago


    Markham, Canada Zwilling J.A. Henckels Canada Ltd Full time

    **About ZWILLING J.A. Henckels**: For over 285 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. The next addition will be kitchen...

  • B2b Installer

    7 months ago


    Markham, Canada Oppi Solutions Full time

    **About Us** Oppi Solutions is a young, vibrant company in the B2B sales space. We are based in Toronto, Ontario. Currently operating in Ontario and Quebec, with clients across Canada. We currently have a Installation & Customer Support position open at our Markham office. We provide comprehensive training to equip our team with the proper tool and...


  • Markham, Canada nugget.ai Full time

    **Employment Type**: Full-time **Salary**:$ 25.08 /hr **Company Summary**:According to the Indian and Northern Affairs Canada Secondary Education National Program Guidelines, Garden River First Nation receives funding to provide students living on-reserve. The Garden River First Nation Education Unit, in accordance with Indian and Northern Affairs Canada...


  • Markham, Canada Jonas Software Full time

    **JONAS SOFTWARE - CONSTRUCTION DIVISION** **What is the opportunity?** **What will you do?** - Analyze data and user process to find deficiencies in process, reports or software functionality - Have the ability to keep composure under stressful situations - Harness time management skills to effectively and efficiently resolve multiple client issues - Be...


  • Markham, Canada Renewable Energy Grid Solutions Full time

    **Job Description Summary**: Grid Customer Support Application Engineer is responsible for designing, programming, testing and commissioning of protection and control Panels for Generator Protection, Generator Excitation, Transformer Protection, Feeder Protection, Bus Protection, Line Protection System and SCADA System. The Customer Support Application...


  • Markham, Ontario, Canada The Nationwide Group Full time

    The Nationwide Group is seeking a highly skilled and detail-oriented Multilingual Customer Support Representative to join our team.This role offers a competitive salary of $42,000 - $55,000 per year, depending on experience.Job Summary:We are looking for an individual who can effectively communicate with customers in English, providing exceptional support...

  • Customer Service

    1 week ago


    Markham, Canada Advanced Skytech Canada Ltd. Full time

    **Company Profile**: Advanced skyline technology Ltd. (hereinafter referred to as STG) is one of the largest technology, services, and consulting organizations in the refurbished computer industry across North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level...