Clinic Coordinator for Raam

2 months ago

Mississauga, Canada Halton & Mississauga RAAM Clinic Full time

**Company description**

Halton & Mississauga Rapid Access Addiction Medicine (RAAM) Clinic is an outpatient addiction medicine clinic that provides expert assessment, brief counselling, and medication-assisted treatment for patients experiencing a variety of substance use disorders including opioids, alcohol, stimulants, cannabis, and smoking cessation.

Our services are 100% covered by OHIP, and all patients are under the care of doctors with expertise in addiction medicine. We offer same day virtual care or walk-in service, with immediate access to Methadone and Suboxone programs for opioid addiction, and medication-assisted treatment for addiction involving alcohol or other substances. We provide both short-term stabilization and longer-term follow-up care. Patients are also connected with addiction counselling and other supports to assist in their recovery.

**Job description**

We are currently recruiting for a fast-paced and rewarding Medical Office position in Addiction Medicine, with the job title of **Clinic Coordinator**. We are hiring for our new Burlington location.

This role is more complicated than that of a typical medical office receptionist. We are seeking that, plus more, in someone who can join our team by effectively serving the medical office needs of patients experiencing substance use problems and addiction. We are seeking a technically competent, multitasking, friendly, and highly responsible Clinic Coordinator to join our growing Rapid Access Addiction Medicine Clinic team. In this role, you will work at a front desk of one of our medical offices to perform duties supporting our clinical team. This involves assisting patients, answering the phone, scheduling appointments, processing new patient intakes, solving technological problems, and collaborating with pharmacists and other team members to provide care to our patients. Urine drug testing and coordinating patient care among our seven clinic locations are among the job responsibilities in this dynamic and rewarding role.

**Responsibilities**:
Reporting to the Lead Clinic Coordinator and Medical Director, your key responsibilities would include:

- Greeting patients, family members, and other visitors to our office (or virtually over the telephone) in a friendly, welcoming, non-judgmental, and compassionate manner
- Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
- Perform urine drug testing, when necessary (training will be provided)
- Answer the phone and provide assistance to patients, pharmacists, and healthcare providers; transfer calls as necessary
- Register new patients and update necessary records
- Utilize our medical office software to schedule new and follow-up appointments for our patients, communicate with the team digitally
- Direct patient connections to appropriate team members
- Facilitate patient care using telemedicine or telephone
- Solve basic to moderate technological matters or problems which may arise on the job, thereby requiring some computer knowledge
- Maintain confidentiality of all patient records

**Qualifications**:

- High school diploma or college degree
- Completion of a certificate program is preferred
- 3+ years of experience working as an administrative assistant or a related role in a medical office setting
- Prior experience working in an addiction or mental health-related field would be highly advantageous
- Friendly, compassionate, non-judgmental
- Excellent organizational and time management skills
- Proven ability to multi-task and solve problems
- Keen attention to detail, and the ability to anticipate problems and form solutions
- Strong interpersonal communication skills
- Ability to work independently or as part of a team
- Dedication to maintaining confidentiality of all patient records
- Experience using EMR software and Microsoft Office Suite
- Good comfort level working with computers and technology, including solving the invariable problems which arise involving software and hardware

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$23.00 per hour

Expected hours: 38 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

Expected start date: 2024-04-22

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