Member Services Coordinator

6 months ago

Ottawa, Canada Pivot + Edge Full time

**Member Services Coordinator**

The Association of Translators and Interpreters of Ontario (“ATIO”) is dedicated to the support and representation of Translators and Interpreters across the province. This is a key role for most aspects of society and impacts people in all aspects of life. This role is focused on supporting professionals in the language industry to become a member of ATIO and work towards certification. In this role you will see individuals go from applicants to members and help them along their journey.

**Responsibilities**:
Member Services:

- Assist language professionals looking to join ATIO by answering their inquiries and helping them through the admission process;
- Assist affiliate members looking to join ATIO by mutual recognition agreement;
- Keep track of invoice payment and process deadlines;
- Create and send welcome packages to newly certified members;
- Manage and assist current members needing attestation letters, information on benefits, updates to their profiles;
- Handle membership annual renewal process from start to completion (prepare renewal notices, help members process payment, manage late renewals and lapsed accounts);
- Deliver statistic reports on member enrolment and retention

On-Dossier Certification
- Identify qualified external evaluators to assess translation samples for rare languages
- Handle any appeals/complaints and coordinating with the President to deliver the final results

**Skills & Knowledge**
- Must have strong fluency in written and spoken French and English
- Excellent organizational skills and ability to use technology to manage the database and reporting.
- Ability to multi-task and work effectively with external suppliers.
- Be team focused, willing to work collaboratively with all team members.

This is an onsite role in the ATIO office in downtown Ottawa, Ontario.

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