Call Center Agent

3 weeks ago


Toronto, Canada Total Credit Recovery Limited Full time

**About Us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada.

**Position Overview**

We are currently seeking hard working, energetic, professional individuals to work as a Debt Counsellor.

The main objective of this position is to provide debt recovery services for a variety of large clients.

**Responsibilities**
- Contact consumers via the telephone to arrange payments for past due accounts
- Assist clients by proposing solutions to address financial objectives such as, debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Complete initial trace work using online tools and account systems
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Clearly and concisely document the details of each call
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files
- Other duties as assigned

**Requirements**:

- Experience in a call center environment is an asset
- Good communication skills - both verbal and in writing
- Good listening skills
- Good negotiation skills
- A compassionate and empathetic approach
- Being able to maintain an objective/non-judgmental position even when talking with clients about emotional/ difficult situations
- Strong knowledge of computers and office software
- The ability to achieve performance targets
- Be able to work shifts (evening and/or weekends) on a rotating basis

**What We Offer**:

- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement
- Please be advised that as per security guidelines, employees cannot hold an active security guard license and work in debt collections.


  • Call Center Agent

    2 days ago


    Toronto, Ontario, Canada St Michael's hospital Full time

    Call Center Agent - Communication Services (Job ID: 4684)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary...

  • Call Center Agent

    2 days ago


    Toronto, Canada St Michael's hospital Full time

    Call Center Agent - Communication Services (Job ID: 4684)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary...

  • Call Center Agent

    4 days ago


    Toronto, Canada Unity Health Toronto Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...


  • Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...


  • Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada.The successful candidate would oversee the quality of...


  • Toronto, Canada Fairstone Bank Full time

    As a Training and Development Specialist specializing in call center operations, you will be crucial in improving the performance and abilities of call center agents. Your main task will be to create, execute, and assess training programs customized to improve call handling, customer service, and overall efficiency in our call center. Reporting to the...

  • Call Centre Agent

    3 days ago


    Toronto, Canada St. Michael's Hospital Full time

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...


  • Toronto, Canada VB Full time

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...


  • Toronto, Canada AvantDerm Full time

    Overview AvantDerm is a unique dermatology clinic in Toronto's Distillery District. We are the first in Canada to offer patients with a referral a daily walk-in option and we also provide full-service dermatology: medical, cosmetic and clinical trials. We're adding to our team and looking for a confident and skilled Call Center Representative working with...

  • Bdc/call Centre Agent

    4 weeks ago


    Toronto, Canada Gyro Group Full time

    Gyro Group is currently seeking a dedicated **Call Centre Agent(BDC) **to become a valuable part of our team! The **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and...

  • Intake Call Agent

    6 days ago


    Toronto, Canada Jewish Family and Child Service Full time

    **Intake Call Agent and Administrator** **About The Agency** Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within...

  • Bdc/call Centre Agent

    4 weeks ago


    Toronto, Canada Gyro Group Full time

    The **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments. **MAIN DUTIES AND RESPONSIBILITIES**: - Assist customers...


  • Toronto, Canada Total Credit Recovery Full time

    **Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...


  • Toronto, Canada Maatco Ltd Full time

    We are seeking enthusiastic and customer-oriented Inbound Call Center Agents to join our team and help us continue delivering outstanding service. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and support. **Responsibilities**: - Answer incoming calls from customers and provide assistance...


  • Toronto, Canada Maatco Ltd Full time

    **Responsibilities**: - Answer incoming calls promptly and professionally - Provide accurate information to customers regarding products, services, and promotions - Assist customers with placing orders, processing payments, and resolving any issues or complaints - Up sell products or services to maximize sales opportunities - Communicate effectively with...

  • Bdc/call Centre Agent

    4 weeks ago


    Toronto, Canada Gyro Group Full time

    Gyro Group is currently seeking a dedicated **Business Development Coordinator /Call Centre Agent **to become a valuable part of our team! The **Business Development Coordinator (BDC) ** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department,...

  • Call Center Agent

    4 weeks ago


    Toronto, Canada Total Credit Recovery Limited Full time

    **About Us**: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. **Position Overview** We are currently seeking hard working, energetic, professional...

  • Call Centre Agent

    4 weeks ago


    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...