Intake Call Agent

3 weeks ago

Toronto, Canada Jewish Family and Child Service Full time

**Intake Call Agent and Administrator**

**About The Agency**

Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, education, and advocacy services, within the context of Jewish values.

**About the Role**

We are seeking an** Intake Call Agent and Administrator**; they will be responsible for answering incoming phone calls and providing intake administrative support to the Agency. This position is the first point of contact for all program related inquiries including responding to administrative needs internally and externally.

**Responsibilities***:

- Answer and log incoming phone calls and route to the appropriate clinical worker, take messages, respond to inquiries and provide information to clients, visitors, and workers as required.
- Support clinical assessment team with administrative call support.
- Maintain accurate and timely client-related documentation and records.
- Conduct searches in case management systems (Matrix and CPIN) and archived systems as required; document and report search findings.
- Liaise with other Children’s Aid Societies (CAS) as required in responding to case transfers, etc.
- Organize, maintain, and coordinate office records and files in their proper electronic and physical locations.
- Participates in the development of agendas for meetings, preparation, and distribution of meeting agendas and minutes and other events.
- Perform other duties as assigned

**Qualifications***:

- Post-Secondary degree/diploma in a human services or administrative field.
- 2 years of related experience in social services or working within the not for profit sector.
- Knowledge and experience in complex database systems, case management systems, and/or CMS systems.
- High Proficiency in Microsoft Office Package (Word, Excel, Outlook and PowerPoint).
- High-end technological skills, good understanding of digital data systems and a demonstrated strong ability to learn and master the use of new systems.
- Strong telephone etiquette and the ability to handle hostile clients and referring agencies.
- Comprehension of Russian, Hebrew and/or French or another language reflecting the local community is an asset.

**JF&CS has a COVID-19 vaccination policy in place. As a condition of employment, all employees are required to be vaccinated for COVID-19, unless a valid exemption under the**
**_Ontario Human Rights Code _**
**is provided.**

**We thank all applicants for their interest; however, only those considered for an interview will be contacted.**

**To learn more about Jewish Family and Child Service, please visit**:
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