Program Assistant

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level M

**About Western**:
**About Us**:
The HBA Program (the “Program”) is one of the central business units within the Ivey Business School. The Program makes a significant financial contribution to the School’s operating budget and has recently completed a period of significant growth.

**Responsibilities**:
The Program Assistant (HBA Recruiting) is primarily the first point of contact for inquiries (in

**Qualifications**:

- Education:
- 2-year Community College Diploma in Business Management/Administration
- 4-year Bachelor’s Degree preferred
- Experience:
- 3 years’ of administrative experience in an external client facing and customer service capacity, preferably in an academic setting supporting student academic programs
- Knowledge, Skills & Abilities:
- Proven track record in providing superior student-facing customer service in a hectic, professional and client-centric university environment
- Proven ability to work effectively and accurately in an interruptive environment
- Demonstrated ability to utilize mature and professional judgment to identify problems, make independent decisions and assess when to escalate to appropriate resources
- Ability to deliver compelling, professional presentations and articulate the benefits and features of Ivey AEO status and the HBA Program to high school students and university students, parents, teachers and guidance counselors
- Proven ability to successfully plan events and manage projects independently; ability to organize own work effectively, to multitask and to meet demanding and changing deadlines
- Knowledge of confidentiality and privacy legislation and ability to maintain confidentiality
- Demonstrated exceptional interpersonal and communication skills, both verbal and written
- Proactive planning and problem-solving skills essential
- Ability to take initiative and work cooperatively and independently within a small team environment
- Intermediate proficiency required in Microsoft Office (Excel, Word, Outlook and PowerPoint) and strong database management and reporting proficiency in database management software (e.g. Salesforce)
- Strong aptitude to learn new technology including web-based technology
- Ability to work within a flexible schedule to accommodate Ivey’s events and activities with a willingness to travel locally to participate in recruitment events

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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