Bilingual (English/french) Collections

7 months ago

Montréal, Canada goeasy Full time

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and brightest to join our team

**What’s in it for you**:
Benefits and Perks package which goes beyond your base salary:

- **Financial**
- Base Pay + Monthly Bonus
- RRSP and Employee Share Purchase Plan matching
- **Health & Lifestyle**
- Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
- 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
- **Perks**
- _Perkopolis_ employee discount program
- Employee discounts on furniture, electronics, and appliances
- _easyloans -_ _employees have access to loans at lower interest rates
- Tuition Assistance Program
- Free Employee Parking
- **Recognition**
- Opportunities for monthly, quarterly, and annual awards
- Leadership development programs - over 70% internal promotion rate

**Responsibilities**:

- **Demonstrate compassion** **and** **empathy** for our customers by understanding their situations, needs, and offering solutions
- Perform** Outbound Calls **to collect on overdue accounts by negotiating appropriate repayment plans with customers
- **Support operations **by managing customer accounts and collection activities on delinquent/past due accounts
- Complete** initial trace work** using online tools and account systems
- **Manage accounts receivables** by ensuring exceptional execution results in the collection of our financial loans
- **Document** collections activities and processes through superior administration skills
- Professionally **negotiate** with consumers and explore money sources to determine the best possible arrangement

**Requirements**:

- Must have a minimum of 2 years experience in collections or a target-driven call center environment
- Good verbal and written communication skills
- Strong interpersonal skills
- Thrives in a high paced work environment
- Availability to work fulltime in our office in **Montreal, QC**

**Schedule**:Monday to Friday 8:30 AM - 4:30 PM with one 1:00 - 9:00 PM shift within the week; one Saturday a month from 9:00 AM - 4:00 PM

**About Us**:
We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to over 6,500 merchants in the powersports, automotive, retail, home improvement, and health sectors.

**Diversity, Inclusion, and Equal Opportunity Employment**

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

Si vous cherchez à rejoindre l'une des entreprises à la croissance la plus rapide au Canada, goeasy est l'endroit idéal pour vous Certifiée Great Place to Work®, reconnue comme l'une des cultures d'entreprise les plus admirées au Canada, l'un des 100 meilleurs employeurs de la région du Grand Toronto, l'une des 50 meilleures technologies financières au Canada et l'un des lieux de travail les plus engagés en Amérique du Nord, nous voulons que les meilleurs et les plus brillants se joignent à notre équipe.

**Responsabilités**:

- Faire preuve de compassion et d'empathie à l'égard de nos clients en comprenant leur situation et leurs besoins et en leur proposant des solutions.
- Effectuer des appels sortants pour recouvrer les comptes en souffrance en négociant des plans de remboursement appropriés avec les clients.
- Soutenir les opérations en gérant les comptes clients et les activités de recouvrement des comptes en souffrance ou en retard.
- Effectuer un travail de recherche initial à l'aide d'outils en ligne et de systèmes de comptes.
- Gérer les comptes clients en garantissant d

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