Bilingual Collections Specialist

3 days ago


Montréal, Canada Driven Full time

Company Description
**_
*Language requirement for position: bilingual (French and English) as this position will service/support/manage customers around Canada *_**

Location: Toronto, Montreal, Ottawa

At Driven, we’re changing the landscape of financial technology
Simply put, our mission is to empower Canadian small businesses through innovative financial services. At the heart of our offering is our digital experience, which is powered by our proprietary software platform, our real time connections to a multitude of data sources and our advanced data science models. We are squarely in the corner of owners and entrepreneurs, providing for them, and at the right moment, the financial support they need to grow and thrive.

Driven belongs to the Purpose Financial family of businesses. Driven is a subsidiary of Purpose Financial, a diversified financial services platform focused on addressing historically underserved segments of the market. Purpose is backed by OMERS, TorQuest Partners and Allianz.

We are searching for a detail oriented individual that is seeking to join a team that is revolutionizing the financial system and redefining how Canadian small businesses access capital. By leveraging our cutting-edge technology and risk modelling solutions, Driven is providing Canadian entrepreneurs with the financial support they require to manage their operations and grow their businesses.

**Job Description**:
**Your responsibilities include**:

- Daily monitoring of client accounts to update account delinquency;
- Pulling business and owner information from various sources to fully understand the probable reasons for a client’s delinquency to facilitate required resolution discussion;
- Preparing daily, weekly and monthly delinquent reports to advise senior executives of the health of the portfolio;
- Managing payment processing issues directly with clients and communicating same to key stakeholders;
- Escalating, as required, critical high-risk issues, including priority delinquent accounts, business closures and other external risk indicators;
- Communicating with the underwriting department to provide account performance feedback and help resolve account discrepancies;
- Working with external collectors, investigators and legal counsel to resolve late-stage delinquencies and diligently working toward satisfactory account resolution;
- Obtaining and compiling client-level information required to support filing of legal claims, as needed

**Qualifications**:

- 2 to 5 years of experience in a collections environment;
- Proven tenacity to assist clients when dealing with sensitive financial matters;
- Ability to identify, negotiate and resolve high-risk collection issues with clients;
- Excellent communication skills;
- Ability to develop and maintain internal and external relationships;
- Strong problem solving and analytical skills;
- Detailed oriented with excellent organizational skills;
- Bilingual (English and French) written and spoken;
- Computer savviness (Excel, MS Word, Salesforce).

Additional Information
**What Driven can offer you**:

- An opportunity to be part of an established organization that is leading the Fintech Revolution in Canada;
- A stimulating and challenging mission where you can have a major impact on our overall growth;
- A culture of success where your ideas are valued, and you have ownership of driving concepts forward to successful completion;
- An environment where you are encouraged to challenge the status quo and create innovative strategies and solutions;
- An amazing team of ambitious, driven, and intelligent modern thinkers who believe in our mission;
- An uncompromising philosophy of working collaboratively in an environment built on trust and support.



  • Montréal, Canada NorthLake Financial Corp Full time

    **About Northlake Financial Corp.** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **Why Work for us?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...


  • Montréal, Canada Purpose Unlimited Full time

    Language requirement for position: bilingual (French and English) as this position will service/support/manage customers around Canada * **Location**: Toronto, Montreal At Driven, we’re changing the landscape of financial technology! Simply put, our mission is to empower Canadian small businesses through innovative financial services. At the heart of our...


  • Montréal, Canada Hitachi Capital Canada Corp Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. - Joining Mitsubishi HC Capital...


  • Montréal, Canada goeasy Full time

    f you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as **Canada’s Most Admired Corporate Cultures**, **GTA's Top 100 Employers,** one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces,** we want the best and brightest to join our team. We are a publicly...


  • Montréal, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Must be bilingual French English. Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment...


  • Montréal, Canada Mitsubishi HC Capital Canada Full time

    By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptive commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance, or asset-based lending, our teams are dedicated to offer the best service to our customers. In 2021, our company was awarded...

  • Collections Analyst

    7 months ago


    Montréal, Canada Beanfield Technologies Inc. Full time

    **Our Company**: At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our...

  • Collections Specialist

    6 months ago


    Montréal, Canada MC RECRUTEMENT ET CONSULTATION Full time

    '''Job Overview''' As a Collection Agent, you will be responsible for contacting individuals and businesses to collect outstanding debts. This is a challenging yet rewarding position that requires excellent communication skills, strong negotiation abilities, and the ability to work well under pressure. '''Responsibilities''' - Contact individuals and...


  • Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...


  • Montréal, QC, Canada Dentons Full time

    Montreal, Quebec, CA Toronto, ON, CA Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA- Sep 22, 2024 Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a...


  • Montréal, Canada Canon Canada Full time

    **Bilingual (French/English) Credit & Collection Representative - Hybrid** - Are you ready to take your career in credit management to the next level? We are currently seeking a dedicated and experienced Credit Representative to join our team. The Credit & Collection Representative** **will report to the Credit Manager and will be responsible for...


  • Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...


  • Montréal, QC, Canada Fairstone Full time

    Reporting to the Senior Manager, Collections and Servicing, the bilingual Collections Manager will lead a specialized team of collection agents responsible for providing top quality service to our customers regarding the repayment of their financed auto loans. Responsible for maintaining programs, policies and team productivity to achieve desired...


  • Montréal, Canada Fairstone Full time

    ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS? WHO WE ARE: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with...

  • Collections Specialist

    7 months ago


    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Collections Manager. As a Collections Specialist, you will hold a...

  • Collections Specialist

    6 months ago


    Montréal, Canada OnDeck Canada Full time

    **Who we are**: At OnDeck Canada, we make small business a big deal. We’re improving Canada’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. Located in downtown Montreal, OnDeck Canada is a financial...


  • Montréal, Canada Vault Credit Corporation Full time

    Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse...

  • Bilingual Credit

    14 hours ago


    Montréal, Canada Siemens Canada Limited Full time

    **Change the future with us.** We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives...


  • Montréal, QC, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! - _Please note this is a temporary 12 months contract_ We're looking for a Capital Collections Specialist to join our Capital and Payments team in Montreal. You will hold a customer-facing role and will...


  • Montréal, QC, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! - Please note this is a temporary 12 months contract We’re looking for a Capital Collections Specialist to join our Capital and Payments team in Montreal. You will hold a customer-facing role and will...