Technical Rep

5 months ago

Oakville, Canada GLP Full time

**WHO WE ARE**:
GLP Canada is a Canadian distributor for manufacturers of heating, ventilation, air conditioning and environmental control systems. As a focused HVAC equipment distributor, we're able to provide personalized advice backed by in-depth product knowledge and a commitment to customer service that goes back 65 years.

**WHY WORK FOR GLP CANADA**
- Growing and energetic team.
- Career progression opportunities.
- Regular business hours, Monday to Friday, closed on holidays and weekends.
- No on call or after hours required.
- Comprehensive benefits with life insurance, disability, and wellness program.
- Retirement savings programs, including up to 5% employer matching contribution.
- Bonus and incentive programs.
- Company Events.
- Safety shoe reimbursement.

**JOB SUMMARY**:
This role will appeal to someone who has worked with mechanical and controls contractors within the construction sector or someone who has worked in the RV repair and maintenance industry. The **Technical Rep & Warranty Administrator** will be the key point of contact within GLP Canada’s network of customers and service centers providing outstanding service, support, and troubleshooting. The role will be full-time and in-person in GLP Canada’s Oakville location.

**PRIMARY RESPONSIBILITIES**
- Provide service diagnostics assistance for troubleshooting and identifying the root cause of HVAC and RV appliances issues, remote or in person.
- Maintain excellent relationships with GLP Canada’s vendor staff.
- Provide onsite training and development for GLP Staff within their geographic area/region.
- Providing technical training for GLP Canada’s customers onsite or at their locations.
- Process warranty claims using in-house software.
- Guide customers on filling warranty claims and respecting vendors’ warranty policies.
- Process, track, and review warranty service orders in a timely manner for completion, accuracy and verified criteria for all submitted warranty claims.
- Maintain warranty claim records and archive meticulously.
- Ensure warranty claims are submitted to vendors on time utilizing vendor submission tools: online, paper forms etc. following their policies and procedures.
- Perform troubleshooting and repair of products returned for warranty.
- Support GLP staff with hands-on technical modifications on equipment when required.
- Maintain a clean and organized repair and tools area.

**QUALIFICATIONS**
- 10+ years’ experience in Tech Support, Technical Training or as a Field Technician
- Experience working with general contractors and mechanical contractors.
- Holds a Community College Technical Degree or Trades Certificate Education (C of Q or Red Seal, etc.)
- Minimum G2 gas license.
- Familiarity with HVAC Products service and commissioning.
- Familiarity with RV appliances such as furnaces and ACs is a differentiator.
- Valid Driver’s License

**BEHAVIORAL**
- Works well as an individual and as a part of a team
- Positive attitude towards others.
- Excellent communication and interpersonal skills.
- Ability to manage positive working relationships with customers.
- Problem solver with a strong sense of helping customers.
- Takes ownership of tasks and projects, displaying a high level of accountability for outcomes and results.
- Demonstrates ability to learn and adapt to new products, technologies, and processes.
- Willingness to perform tasks that are outside of the regular routine when required.

**COMPENSATION**:Competitive salary based on knowledge and experience.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Work Location: In person

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