Learning and Documentation Specialist

7 months ago

Mississauga, Canada goeasy Full time

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you Certified as a **Great Place to Work®**, recognized among **Canada’s Most Admired Corporate Cultures**, **GTA's Top 100 Employers,** one of **Canada’s Top 50 Fintechs**, **North America’s Most Engaged Workplaces,** and placed on the 2022 **Report on Business Women Lead Here **list, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare.

The goeasy Channel Enablement team is on a mission to make sure our field team has everything they need to be successful. We plan to create an effective knowledge management ecosystem that gives our employees access to exactly what they need, in the most flexible way, exactly when they need it. We’ll create standards for knowledge transfer and build the most unique connection we’ve ever had with our employees.

**Here's how you'll stand out**:
As our Learning & Documentation Specialist, you’ll create clear and concise digital learning and documentation content for the goeasy frontline team that looks like a million bucks and helps people learn at the same time. You’ll help with new and evolving processes, standards, project assessment and elements of learning and content strategy. This includes keeping up to date on current trends in learning and documentation design and management. You will be a key member of your team, collaborating with colleagues and continuously challenging your teammates to think outside the box and come up with creative ways to keep goeasy at the forefront of digital learning and documentation.

**What you will do as a Learning & Documentation Specialist**:

- Design, develop, write and organize engaging learning experiences and documentation on our digital learning platform and corporate intranet.
- Research the newest, most innovative and effective knowledge transfer methodologies - got an idea for a TikTok to support our objectives? Let’s hear it
- Demonstrate an insatiable need to understand our audience, conducting field visits where possible as part of thorough needs analysis for any initiative.
- Collaborate with all head office support teams and other SMEs to ensure flawless execution of your projects & programs and often to help them determine the right strategy for their initiatives.
- Work closely with the Senior Managers in Knowledge Management and other stakeholders to help determine learning and content strategy, build and deliver content, and evaluate effectiveness and impact.
- Elevate processes and deliverables by collaborating with teammates to better the status quo
- Establish and maintain content governance to protect the integrity of the learning experience we are creating
- Lead each initiative assigned to you, whether a user experience research project or content development project, being sure to deliver as efficiently and effectively as possible
- Build the best possible experience, helping our users access the information they need when they need it through a thorough understanding of our learning delivery and intranet platforms
- You can writelike, really write - breaking down complex ideas and unclear bodies of content into concise, easily absorbed pieces of information and learning.
- You have solid knowledge of instructional and information design principles and can show us how you’ve used them
- We love that you have at least 2 years of experience in the field of learning or technical writing and communications
- A certificate in technical writing, adult education or equivalent is a strong asset
- You know all about plain language, learning and information design, user experience, and micro-learning. Make sure you can show us.
- Experience using a variety of content development software (e.g., Articulate, Adobe and Evolve)
- Strong working knowledge of Content Management Systems
- Experience designing and developing effective learning and documentation plans and schedules
- You have an uncanny ability to bring content to life with simple language, clear instructions and effective visuals, and you are able to write in both explanatory and procedural styles tailored to specific audiences
- Experience working with metadata, content reuse and restructuring existing documentation
- You have measured the effectiveness of your own content at least once and have opinions on how this should be done. You can use those opinions to tell a story

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen

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