Director, Quality and Patient Safety

5 months ago

Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

**Position Information**

**Posting Number**:

- ROM24-228E**Title**:

- Director, Quality and Patient Safety (RFT 1.0 FTE)**Position Status**:

- Regular Full-time**FTE**:

- 1.0**Job Schedule**:

- Days**Department**:

- Quality & Patient Safety**Union**:

- Non-union**Site**:

- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education._

Reporting to the Vice President of Professional Practice, Quality, and Chief Nursing Executive, the Director of Quality and Patient Safety is responsible for the strategic planning, development, implementation, and effectiveness of quality and patient safety programs, as well as infection prevention and control programs across the organization.

The Director oversees quality improvement initiatives, fostering a philosophy of continuous improvement. Collaborating with key stakeholders, this role provides leadership, guidance, and support to ensure a safe and healthy environment for patients within both the hospital setting and community services. Additionally, the Director works in partnership with the Chief of Staff to meet key patient safety and quality care requirements, develop quality improvement plans, and adhere to infection prevention and control standards, as well as other regulatory requirements.

**Duties**:
**Accountability #1: Continuous Quality Improvement**
- Oversees and leads the development and implementation of continuous quality improvement projects across the organization.
- Evaluates and monitors quality improvement initiatives to ensure that they remain on track and desired results are achieved and makes adjustments as required.
- Participates as a member of the Quality Committee of the Board and reports on quality improvement initiatives.
- Provides leadership and guidance and coordination for Accreditation activities and is a key liaison with Accreditation Canada.
- Ensures cross-functional accountabilities are clearly communicated and understood to ensure the success of continuous quality improvement initiatives and programs.

**Accountability #2: Patient Safety**
- Leads and develops patient safety initiatives and programs that ensure patients are cared for in a safe and healthy environment.
- Coordinates programs that focus on the identification, analysis and implementation of initiatives that improve healthcare systems while reducing human error within the system.
- Ensures that the development of program goals and objectives are in line with corporate goals and the hospital’s strategic plan.
- Is responsible for leading and monitoring patient safety change initiatives as required.
- Ensures all services are compliant with relevant and appropriate legislation.

**Accountability #3 Infection Prevention and Control**
- Leads the organization’s infection control program
- Working with the IPAC coordinators, ensures compliance with key IPAC standards and regulations such as the Provincial Infectious Diseases Advisory Committee (PIDAC) guidelines
- Ensures audits, policies and practices are aligned with current standards and knowledge
- Works with Ottawa Public Health and other bodies in ensuring preparation for, surveillance, and reporting of identified communicable diseases.

**Accountability #4 Cross-functional Accountabilitie**s
- Works in collaboration with key stakeholders and partners to develop patient safety and quality initiatives and programs that are designed to support patient care services and improve the quality and safety of patient care.
- Works in partnership with Patient Relations by supporting the review of patient concerns brought to the attention of the organization and making recommendations for improvements based on findings.
- Supports the facilitator/coordinator for Accreditation to ensure that the Accreditation process is integrated with quality improvement initiatives.
- Provides collaborative support in the development and improvement of established systems and processes designed to manage and reduce the spread of hospital infections and communicable disease.
- Provides leadership to clinical risk management such as serious incident reviews and coroner investigation/inquests.
- Contributes to clinical standards that improve quality of care in a fiscally responsible manner.
- Supports the work of Ethics at the Royal.

**Accountability #5: Human Resources**
- Is Accountable for the effective and efficient utilization of human resources within the portfolio by managing, coaching and mentoring staff, promoting and fostering a safe and healthy work environment, conducting performa

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