Director, Patient Care Services

4 weeks ago

Ottawa, Canada The Royal Ottawa Mental Health Centre Full time

**Position Information**

**Posting Number**:

- ROM24-340E**Title**:

- Director, Patient Care Services (RFT 1.0 FTE)**Position Status**:

- Regular Full-time**FTE**:

- 1.0**Job Schedule**:

- Days**Unit**:

- Schizophrenia Program**Department**:

- Integrated Schizophrenia Recovery Program**Union**:

- Non-union**Site**:

- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education._

As one of Canada’s foremost mental health care and academic health sciences centers, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education. Looking towards the future of mental health care, The Royal intends to deliver faster access to better treatment and to work shoulder to shoulder with our clients, families and community partners to co-create evidence-based programs and services that are integrated with research and evaluation, and support the translation of research into care.

Reporting to the Vice President, Patient Care Services and Community Mental Health, the **Director,** Integrated Schizophrenia Recovery Program (ISRP)** is jointly accountable with the Clinical Director, ISRP within a dyad leadership structure for strategic planning, quality patient care and service, and ensuring an education and research environment is embedded within areas of accountability. This includes ISRP Inpatient, Outpatient, Recovery and Regional Psychosis Clinic as well as other clinical services which may be assigned on a temporary or permanent basis. The Director is accountable for human resource and fiscal management in partnership with the ISRP leadership team. The Director is accountable for communication within the service with other programs and services internally and with external partners. These accountabilities are set within the values and expectations of the Royal.

***

**Key Accountabilities**

**Accountability #1: Delivery of Patient Care Services**:
***
- Provides strategic and operational leadership.
- Demonstrates and models LEADS Based Sentinel Behaviours.
- Ensures ISRP fulfills clinical, teaching, education and research mandates.
- Ensures the consistent delivery of high quality, evidence based clinical services. e.g., Health Quality Ontario’s Quality Standards and Statements.
- Establishes program performance monitoring and management mechanisms, such as, scorecards/dashboards based on selected key performance indicators, e.g., Health Quality Ontario’s Indicator Library.
- Establishes and maintains culturally competent clinical services which are tailored to the needs of diverse populations, e.g., Persons with Disabilities, LGBTQ2+, Women, Indigenous, Black and Racialized Communities.

**Accountability #2: Ensuring Client and Family-Centred Care**:

- Establishes and maintains effective and collaborative working relationships with ISRP client/family representatives, ensuring that representatives are meaningfully engaged in program planning, development and evaluation.
- Advances the Royal commitment to client/family centred care and meaningful participation in the development, implementation and evaluation of their plan of care.

**Accountability #3: Management of the Human Resources Functions**:
***
- Analyzes short and long-term health human resource requirements, determines appropriate complement and mix of nursing, non-nursing health professionals and support staff to achieve program mandate and volumes within inpatient and outpatient program components.
- Develops, implements and evaluates, in collaboration with human resources, evidence-based recruitment and retention strategies, within areas of accountability, establishes a high quality work environment.
- Promotes open and transparent interprofessional collaboration and communication where the opinions and contributions of all team members are valued, enables a fair and just culture.
- Ensures implementation of effective performance management/review systems, including but not limited to: attendance management, compliance with collective agreements, relevant legislation and regulations.

**Accountability #4: Management of Operating and Capital Budgets**:
***
- Develops annual operating and capital budgets; monitors and conducts variance analysis and develops recovery plans as appropriate, ensures expendit

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