Member Services Representative

3 months ago

Kelowna, Canada YMCA of Southern Interior BC Full time

Are you energetic, personable, resourceful, organized, with superior customer service skills?_
- Do you excel in a fast paced, challenging work environment?_
- Are you an excellent communicator and have the ability to effectively resolve conflict?_
- Do you want to be a part of a cause-driven organization that for 40 years has been dedicated to building healthy individuals and communities?_

**If the following sounds like a good day at work, then this job might be for you**:
Reporting directly to the Member Services Manager/Supervisors, a Member Services Representative is a key team member of Member Services department who will:

- Be responsible for welcoming all customers and members to the Facility while performing cashiering and clerical work, including processing membership sales and services.
- Give guided tours, answer telephone and counter inquiries.
- Support the administration, customer experience and/or operational effectiveness of the facility with tasks such as handling cash, Point of Sale transactions, and sales calls.
- Perform general office duties such as filing, member account maintenance, and general typing/keyboarding.
- Have the ability to work within a busy customer centered environment, managing several tasks simultaneously.
- Support and promote volunteerism and philanthropy, through accepting donations as well as the promotion of fundraising activities

**We’d love to hear with people with**:

- Minimum 3 years Customer Service/ Sales Experience
- Proficient computer skills and asset - Office 365 experience preferred.
- Working knowledge of ActiveNet software an asset
- Standard First Aid and CPR an asset

**Competencies**:

- **_Commitment to Mission, Vision and Values: _**Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
- **_Service Orientated:_**_ _Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
- **_Relationship Building and Collaboration_**: Builds positive interactions, listens attentively and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.

**The YMCA’s Commitment to Trust, Safety and Equality**:
As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

- Provide 3 references of a professional in nature (e.g. Employer, Supervisor or Colleague)
- Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

**Experience**: Preferred
- 1 year(s): Customer Service

**Licenses & Certifications**: Required
- Criminal Record Check
- PCI Compliance Training
- YMCA Orientation
- Child Protection Training

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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