Fraud Specialist

2 weeks ago

Toronto, Canada OFX Full time

Company Description
**Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

**Job Description**:
The Fraud Specialist is responsible for the continual improvement of OFX’s fraud risk management framework, systems and processes. They work collaboratively with key stakeholder groups to provide expert fraud risk management advice and insights, assess and recommend action on OFX’s key fraud risks and controls and ensure there is a robust, effective, and efficient approach to managing fraud risk across OFX.

**What you will do**:

- Identifying key fraud risk gaps and concerns (internal and external) and work with the business to initiate and execute programs to monitor and close gaps.
- Analysis of data with a view to identify potentially fraudulent activity.
- Regularly review the effectiveness of OFX’s fraud risk detection rules and recommend improvements to optimize performance and reduce false positive rates.
- Assisting the Financial Crime and Customer Due Diligence teams with data insights and reports when required.
- Maintaining awareness emerging fraud and identity risk management technology and prioritizing opportunities for investment
- Assisting in the development and delivery of online and face to face training of OFX staff.
- Communicate key fraud trends and identity risks globally.
- Participating and providing expertise in risk workshops, forums and other internal engagements
- Working with the Marketing to improve fraud awareness for OFX customers.
- Assisting in the preparation and delivery of written and verbal reports of fraud trends and performance of OFX’s fraud controls to Executive Risk Committee and Subsidiary Boards.
- Working with relevant product and/or process owners to develop appropriate fraud risk treatment plans where required and monitoring progress against these.

**Qualifications**:
**Knowledge, Skills, Experience**:

- Demonstrable experience in fraud investigations within the financial services industry.
- Experience with fraud data analytics is a bonus.
- Strong fraud prevention, detection, monitoring, and case management experience.
- Awareness of fraud management frameworks, processes, controls, prevention systems and technology within a financial services environment.
- Experience interacting with key stakeholders (both internal and external).
- Excellent team player with strong interpersonal and communication skills sensitive to the needs of operational business units.
- Ability to prioritize tasks and work well under pressure.
- Money remittance / payments experience is preferred though not essential.

Additional Information
**What it's like working at OFX**

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer LinkedIn learning programs, which all OFXers have access to. We offer a variety of other learning programs and host an annual Open Day to encourage cross functional and soft skill learning
- Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
- We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards
- Our Good Vibes employee-led committees organize events to keep our employees engaged inside and outside the office. Our team wants you to feel welcome

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.

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