Bilingual Fraud Detection Specialist, English and

2 weeks ago

Toronto, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

This position reports to Asst. VP Fraud Operations. The primary objective of the position is to minimize fraud loss through identifying unauthorized use of various banking products by verifying and monitoring transactions, and offering assistance to other work areas. The position requires tactful communication with internal and external customers as needed, also requires organization and analytical skills while exercising discretion, making judgment based on risk, ensuring provision of quality, timely and accurate service. Ensuring compliance with internal processes, guidelines and external regulations, along with providing leadership to less experienced personnel.
- Analyse and review system generated suspect alerts and cases to identify fraudulent activity on various company products, and fraud prevention.
- Ability to work on various fraud monitoring systems and tools
- Review customer records and verify activities on account, which may include contacting customers, internal departments or third parties and take necessary actions as required.
- Take escalated calls from team members to handle customer dissatisfaction and prevent service failures
- To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Act as a point of referral for the Fraud operational teams
- Build effective relationships with key stakeholders, particularly within Fraud prevention, strategy and investigations teams
- Provide assistance to all Team Managers across various sites
- Promote an environment that supports diversity and reflects the HSBC brand.
- Strong understanding and adherence to all internal controls, in particular Data Protection and Anti-Money Laundering principles
- Block accounts which have been potential compromised
- To continually seek ways in which to deliver a superior service to customers, whilst mitigating the risk of fraud losses to the Bank
- To comply with the Group’s statutory audit standards, including Three Lines of Defense principles
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Adapt and manage competing priorities while meeting daily and dynamic deadlines
- Complete other responsibilities, as assigned.

Requirements
- High school diploma, undergraduate degree would be an asset (or equivalent experience)
- Multilingual: Both French and English is required
- Mandarin or Cantonese skills would be an asset but not required
- Minimum two years of banking experiences or equivalent
- Position requires generals understanding of financial crime risk, fraud detection strategies and Due Diligence
- Familiarity with fraud process and tool an asset
- Flexibility with schedule and shift work as needed including weekends
- Strong analytical, customer service, decision making, communication and problem solving skills
- Attention to details, and to maintain confidentiality of information while exercising discretion
- Understanding and knowledge of HSBC’s activities, products, processes and systems would be preferred
- Proven ability to adhere to pre-established deadlines and deal with difficult customers and/or suspicious situations
- Ability to multi-task in a fast paced, high customer impact, dynamic environment
- Sound knowledge of various bank products, services, polices and regulations impacting the department
- Proven ability to build and develop mutually beneficial relationships at all levels
- Proven ability to work with independence and as part of a team
- Ability to remain effective under pressure, provide assessment and sound judgment
- Ability to adapt to changing work and demands
- Working within demanding timelines
- Demonstrate professional conduct

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive a

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