Guest Services Agent

7 months ago

Vancouver, Canada Accor Full time

Company Description

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

Deeply committed to sustainability and community More than 50% of leadership team including c-suite, are women Firm believers in diversity - we have colleagues from 60 countries Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation Industry leading Leadership program and learning program through our Academies Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5300 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more One free stay through our Be Our Guest Program Full rate of pay, $29.85/hour 

*full-time and part-time status colleagues


Job Description

Guest Service Agent 
First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Join Fairmont Waterfront and take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service Proudly promote the hotel facilities, finding opportunities to enhance our guest’s stay and create a personalized experience Maintain accurate records of daily transactions Handle guest requests effectively and promptly Cash handling which includes currency exchange and balancing a float Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed Serve as sales agent promoting and up-selling hotel services Monitor rooms' inventory to assist in maximizing rooms' revenue
Qualifications

Your experience and skills include:

Service focused personality is essential; previous Front Desk experience preferred Post-secondary education in Hotel Management an asset Computer literacy a must with Opera experience an asset Professional appearance and demeanor A passion for Guest Service and a skill for anticipating guest needs Ability to work in a team environment Strong communication and interpersonal skills required Ability to work under pressure and manage conflicting priorities Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays Ability to speak another language fluently an asset
Additional Information

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo  #BELIMITLESS

  • Guest Service Agent

    3 months ago

    Vancouver, Canada OPUS Vancouver Full time

    As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure. Ensuring they have a memorable experience with us by making emotional connections with them. **Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a...

  • Guest Services Agent

    6 months ago

    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...

  • Hotel Guest Service Agent

    6 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    6 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    6 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    6 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    6 months ago

    Vancouver, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Agent

    6 months ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...

  • Guest Service Agent

    6 months ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...

  • Guest Service Agent

    3 days ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...

  • Guest Service Agent

    4 weeks ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...

  • Guest Services Agent

    6 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...

  • Guest Services Agent

    6 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...

  • Guest Experience Agent

    6 months ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Services Coordinator

    3 months ago

    Vancouver, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Guest Experience Agent

    6 months ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Experience Agent

    6 months ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Services Agent

    2 months ago

    North Vancouver, Canada Capilano Group Full time

    **Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...

  • Guest Service Agent

    7 months ago

    Vancouver, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Night Auditor/guest Service Agent

    6 months ago

    Vancouver, Canada Viaggio Hospitality Group Full time

    **Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...