Guest Service Agent

2 weeks ago

Vancouver, Canada Paradox Hotel Vancouver Full time

**Job description**

**Company description**

Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of curious eccentricity make our hotel more than just a place to lay your head.

From cutting-edge tunes to “I love you man” moments, we are inspired by cultural mixology and the unconventional art of luxury through living. Just like our vibrant city, we live a little on the wild side. We are all about encouraging you to let your hair down and venture off the beaten path. Think of us as the grown-up version of that “fun friend” your mom never let you hang out with --but don’t worry, we won’t let you get into too much trouble.

**Job description**

**Guest Service Agent**

We are currently searching for a warm, welcoming, articulate Guest Service Agent to ensure that every guest’s experience is relaxing and effortless—at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests.

**Summary Of Responsibilities**
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a luxury level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Transport guest luggage from the point of arrival at the hotel to their assigned room.
- Transport guest luggage from current room to reassigned room for room changes.
- Transport guest luggage from their room to the point of departure from the hotel.
- Assist in locating guest's lost luggage.
- Correctly tag, store and retrieve luggage from holding room.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest's room and explain safety features of assigned room.
- Demonstrate use of room key to guests.
- Place guest luggage inside room.
- Identify and explain guest room features to include use of air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini-bar, in room safe, lights, bathroom amenities, valet/laundry services, door lock
- Offer packing/unpacking service; explain pressing and laundry service.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Maintain accurate log record of guest calls for Bell Person assistance.
- Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
- Remain in assigned postposition, maintaining correct stance.
- Deliver items to guest rooms promptly to include: messages, mail, faxes, packages, flowers, sundry items requested by guest, gift items
- Deliver newspapers to specified guestrooms.
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Polish brass luggage carts and maintain cleanliness of carts.
- All other duties as required.
- Document pertinent information in the logbook/Front Desk Checklist.
- All other duties as required

**Qualifications and Skills required**:

- High school diploma
- Experience in the same or similar role in a luxury setting preferred.
- Available seven days a week to work flexible hours including early morning, afternoons and overnight.
- Familiar with city, area, local attractions, and restaurants.
- Possess a Class 5 driver license for transporting guests in the hotel car.
- Ability to stand/walk for prolonged periods.
- Required to speak, read, and write English, with fluency in other languages preferred.
- Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 60 pounds.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Overtim

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