Manager, Issues and Operations

1 month ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 63158
Ministry: Communications and Public Engagement
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: October 8, 2024
Classification: Manager Zone 2

**Salary**: $3,241.74 to $4,362.44 bi-weekly ($84,609 - $113,859/year)

Communications and Public Engagement (CPE) is the Government of Alberta’s full-service communications, public relations and marketing department.

CPE delivers coordinated, government-wide communications that provide Albertans with information about government programs and initiatives and how to access government services. In addition to branches in each ministry that provide strategic communications planning, media relations and other communications support, CPE also provides government-wide communications including digital communications, web development, graphic design, marketing, translation services, public opinion research, public engagement, media monitoring and crisis communications. CPE also manages the government’s website, Alberta.ca, social media channels and houses the Premier’s Correspondence Unit.

For information about CPE, visit our website at

**Role Responsibilities**:
Are you a strategic thinker with a passion for driving operational excellence in a fast-paced government environment? Do you thrive managing complex issues and building strong relationships across multiple stakeholders? If so, we want to hear from you

As the Issues and Operations Manager, you will be at the heart of our department’s leadership team, directly supporting the Managing Director (MD) and Director of Executive Operations (DEO). Your work will have a significant impact on the efficiency and effectiveness of our executive operations, directly influencing the delivery of communications throughout the Government of Alberta and to the Premier's Office.

What You’ll Do:

- Strategic Issues Management: You’ll anticipate, identify, and address emerging issues, ensuring that our executive leaders are well-informed and prepared to take action. You’ll build and maintain key relationships with the Premier's Office, Ministers' Office, and Deputy Ministers' Office, acting as a vital link between these stakeholders and our department.
- Operational Excellence: You’ll develop and implement management systems that enhance organizational efficiency, support business requirements, and ensure compliance with government policies. You’ll also assist in managing briefings, background materials, and senior leadership meetings.
- Leadership and Oversight: Acting as the DEO when required, you’ll provide leadership and direction on departmental initiatives, budgets, and special projects. You’ll monitor strategic initiatives and collaborate with other areas of the department to ensure successful outcomes.
- Employee Engagement: You’ll work closely with the DEO and MD to foster a culture of respect, diversity, and inclusion, supporting staff engagement and communication strategies across the department

What We’re Looking For:

- Experience: Proven experience in issues management, operations management, or a related field within a government or large organizational setting.
- Skills: Strong relationship management, communication, and problem-solving skills. Ability to manage complex projects and deliver results in a fast-paced environment.
- Leadership: Demonstrated ability to lead and engage teams, drive organizational change and foster a positive workplace culture.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Systems Thinking -** ability to predict, plan and understand issues that may impact the management and operations of CPE.

**Build Collaborative Environments -** ability to collaborate with various levels of government and build meaningful connections to support collaboration.

**Agility -** capacity to respond to rapid changes with tact and diplomacy.

**Drive for Results -** capability to work under high-pressure and tight deadlines to drive action across the department.

**Creative Problem Solving -** ability to independently make decisions or suggest solutions to senior and executive level officials when necessary.

**Qualifications**:
University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; or
- 1 year of experience for 1 year of education.

Assets:

- Experience with political/public service environment and knowledge of Government of

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