Team Lead, Ecu Issues Coord

3 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 62822
Ministry: Education
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: October 7, 2024
Classification: Program Services 4 Market Adjustment

**Salary**: $2,757.39 to $3,604.17 bi-weekly ($71,967 - $94,068 /year)

**Ministry of Education**

Alberta Education supports students, parents, teachers, and administrators from Early Childhood Service (ECS) through Grade 12. Through safe and caring schools for all students, Alberta’s government is making life better by investing in education - one of the most important investments we can make in our future. The ministry is responsible for the following: developing and evaluating curriculum; ensuring teacher development and certification; supporting students with diverse learning needs; funding and supporting school boards; supporting First Nations, Métis and Inuit and francophone education; and overseeing basic education policy and regulations.

**Executive Correspondence Unit**

**Role Responsibilities**:
Reporting to the manager of the ECU, the team lead works closely with two administrative staff and provides leadership to two writer/editors. The primary responsibility of the team lead is to ensure correspondence, briefing notes and other materials meet standards set by the department and are delivered within required timelines. The team lead will also conduct research by connecting with ministry divisions or other ministries, and flag trending issues. As the supervisor to the writer/editors, this role will provide direction and be the first point of contact in determining appropriate responses and ensuring that direction from the Minister's office is executed. This position will also have the responsibility of triaging and assigning action requests (ARs), monitoring ARs as they progress through the system, and for ensuring ARs are completed in a timely manner while being error-free. Secondary responsibilities include developing and maintaining process documents, training materials, and the department style guide.

The team lead also assumes the manager's duties and responsibilities in the manager's absence.

**RESPONSIBILITIES**:
**1. Lead the editor/writers and provide guidance to ensure tasks are completed.**
- Supervises and coordinates activities for the writing team and ensures execution of ARs within the system with quality control reviews.
- Participates in the recruitment and orientation of the writing team.
- Assists with escalation of issues being managed by the writing team.
- Regularly meets with team members to answer their questions and communicates information. Monitors and provides feedback on employee performance issues, and keeps the manager informed of any issues.**2. Provide the manager with accurate and timely information on highly sensitive issues or trends.**
- Synthesizes and analyzes trends and communicates them to the manager to inform operational and strategic planning. The team lead will also use this information to plan and execute work for the writing team, including the development of standardized messaging for the department.
- Identifies and tracks trends over time to raise awareness to issues that may arise in the media, have legal or FOIP implications, or that impact the ministry or Minister, and may inform on process or training improvements.
- Compiles ongoing statistics and provides the information to the manager when required to contribute to unit planning and reporting.
- Meets with department officials regarding specific issues and helps them prepare strategies to respond to and manage specific issues or common issues.
- Uses political acumen, raises any emerging issues and trends to other members of the Deputy Minister's Office team including the Executive Director of Operations, Director of Operations, and Manager of Issues and Operations.

**Role Responsibilities Continued**:
**3. Oversee the incoming requests/assignments to the ECU shared mailbox account.**
- Monitors high-priority items and alerts manager of the need for action.
- Confirms/determines the correct action for the incoming request.**4. Work with Minister's and Deputy Minister's offices, and divisional ARTS leads on extensions or other changes to action requests.**
- Responds to inquiries from department colleagues on extension requests to ensure Minister and Deputy Minister get the information that is needed on time.
- Works with division representatives to ensure urgent ARs proceed appropriately.
- Liaises with divisional issues managers to maintain mechanisms of information sharing and collaboration.
- Meets with department officials regarding specific issues and helps them prepare strategies to respond to and manage specific issues or common issues.
- Works with writers/editors and the manager to determine the proper redirects or input requests from other departments.
- Leads or participates in ministry

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