Guest Services Representative

2 weeks ago

Victoria, Canada Central Walk Mayfair Shopping Centre Full time

Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.
- Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities and comfort tools.
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk.
- Interact with shoppers and retailers in a courteous and efficient manner.
- Sell shopping center gift cards and balance sales to transactions.
- Project a positive attitude over the telephone and in person.
- Develop and maintain strong relationships with retailers and promote the center’s services to them.
- Assist guests by providing directions/information, answering questions, and performing other center specific services.
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper’s needs.
- Conduct all service functions of the Customer Relations/Guest Services desk.
- Assist the Marketing Manager with promotional events.
- Be aware of the center’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
- Participates in special projects and other duties and responsibilities as assigned.

**What We Expect**:

- Your passion for excellent customer service
- Your interest in connecting people
- Your understanding of retail marketing campaigns
- Your teamwork spirits
- Your flexibility hours for weekends, evenings, and holidays

**What We Offer**:

- Be a key part of guest services in one of the leading shopping malls

on Vancouver Island.
- Work in a fun and fast developing global organization.
- Enjoy mall retailers’ discounts.
- Experience a strong sense of belonging as we proudly work together.
- Flexible working hours that suit you best

**Job Requirements/Qualifications**:

- High school diploma
- Previous customer service experience preferred;
- Positive attitude and a strong desire to provide excellent customer service;
- Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Must be friendly, approachable, proactive and solution focused

**Salary**: $18.00-$20.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- VICTORIA, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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