Service Advisors
2 weeks ago
Company:
Number of Openings:
0
Worker Type:
Permanent
Position Overview:
Have you been thinking about a career change? Do you think of yourself as a big picture thinker with a strong commitment to developing strategic relationships? Are you ready to leverage your wealth of experience in a customer facing role? We are waiting for you to find your new home with Finning on our customer support team
As the first point of contact, you will represent the Finning brand and our commitment to service excellence with all clients and customers. As customers contact you for support, you will inquire about their issues and challenges to find opportunities for our technicians to assist. Once the scope of a repair has been established, you can then provide quoting and service availabilities to keep our customers moving forward. All things in our service department revolve around the continued support of our customers, and we are depending on you to make sure those customers are informed and well cared for in their service experience.
Building new experiences and taking on new challenges isn’t exclusive to being on the tools. If you feel like you’d be a fit for our team, we’re ready to hear from you
**Job Description**:
- Provide advice and guidance on customer service requests
- Research, develop and provide estimated completion date based on identified scope of work
- Communicate with internal/external stakeholders on key daily activities in support of their operational requirements
- Investigate and respond to all incoming service, warranty, customer, and production inquiries in a timely and professional manner
- Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
- Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
Qualifications:
- 3+ years’ of related experience preferred
- Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
- Strong communication (both verbal and written)
- Demonstrated mechanical aptitude, project management and prior customer service experience
- Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks
Note:
- Based out of our Victoria office location
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment
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