Business Systems Expert
2 weeks ago
**Job Description**:
Business implementation of projects and initiatives that impact Transat’s value chains, providing support for business teams as they optimize the use and integration of core business systems in daily operations.
- Develop and maintain an interdisciplinary outlook on business functions and process flow (value chains); summarize and explain the relationships between the systems and business practices ;
- Create implementation plans for the business component, support teams as they integrate changes, and provide recommendations during assessment of takeover and management activities ;
- Work closely with business partners and IT teams (sponsor, key users, solution architect, project manager), confirm that the selected solutions are adapted to current operations, and support users ;
- Implement measures to analyze operational data, identify gaps, and recommend improvements that will optimize processing and increase automation ;
- Write and review procedures, ensure knowledge transfer to trainers, and coach users, training them as necessary ;
- Work with managers (decision-makers), directors, and users to identify the impact of changes on day-to-day activities ;
- Act as an agent of communication and change management by regularly sharing information and encouraging exchanges between the various teams;
- Develop testing plans and oversee the UAT testing phase with key users and IT teams.
**Qualifications**:
- Bachelor’s degree in computer science or a field relevant to project implementation ;
- Knowledge about the tour operator and airline business model ;
- In-depth knowledge of group management ;
- Expertise in project-oriented work and familiarity with a methodology ;
- Sufficient technical knowledge to interact with the IT team ;
- Aptitude for distilling technical concepts for businesspeople and sales representatives ;
- Ability to host workshops and obtain a consensus from a group ;
- Fluently bilingual in spoken and written English and French.
Additional Information
**Employment Equity
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