Business Systems Analyst

6 months ago


Montréal, Canada Transat AT Full time

**Job Description**:
The business system analyst supports business teams in optimizing the use of "core business" systems and their integration into day-to-day activities. It plays a role in monitoring the integrity and validity of data all along the processing chain between the different systems.

He supports business systems experts in the analyzes required for the implementation of projects and initiatives.
- Set up measures (volume, performance, success, rejections) and analyze operation data ;
- Identify the source of issues throughout the processing chain of commercial activities (from A to Z) ;
- Recommend improvements to optimize processing and increase automation;
- Act as a liaison between the IT teams and the users in order to validate that the selected solutions are operationally functional ;
- Collaborate in the implementation by supporting the teams in the integration of changes and supporting the business systems experts in the resulting activities ;
- Collaborate in the drafting and revision of procedures, ensure the transfer of knowledge to trainers, coach and if necessary, train users ;
- Develop test plans and oversee the UAT test phase with key and IT users.

**Qualifications**:

- Hold a college diploma in tourism ;
- Have a good knowledge of the Transat IT ecosystem ;
- Have good communication skills and pay attention to users ;
- Have an excellent analytical mind ;
- Pay attention to details and organization ;
- At least 3 years of experience in the field of leisure travel or in a call center ;
- Knowledge of the tour operator and airline business model ;
- Knowledge of the technologies used at Transat for the sale of our products (Datalex, Radixx, TTS, Salesforce) ;
- Patience and team spirit ;
- Autonomy in the use of office tools (Office 365) ;
- Bilingualism, French and English, essential; (Spoken and written).

Additional Information

**Employment Equity



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